About the Role

Contracts & Customer Coordinator – internally called Contract Specialist – is responsible for ensuring the smooth delivery of Period Care contracts. Working closely with the Sales Operations Manager and Contract & Services Manager, you will help maintain service excellence, compliance, and strong stakeholder engagement within a dynamic, purpose‑led team based in our Springvale office.

What You Will Do

- Support the end‑to‑end delivery of Period Care contracts, ensuring service levels and KPIs are achieved
- Manage and respond to customer enquiries, providing timely and accurate resolutions
- Maintain contract, customer, and site data to support reporting, compliance, and replenishment
- Collaborate with cross‑functional teams including Supply Chain, Customer Service, Marketing, Finance, and Sales
- Coordinate with third‑party service providers to ensure contractual requirements are met
- Assist with onboarding new customers, including setup, documentation, and coordination
- Monitor service performance, identify potential risks, and escalate where needed
- Contribute to contract audits, renewals, tenders, and variations
- Support process improvement initiatives to enhance efficiency, data quality, and workflow
- Provide administrative and operational support to the wider Sales Operations team

Who You Are

- Highly organised and customer‑focused, thriving in a collaborative, fast‑paced environment
- Strong attention to detail,



analytical thinking, and a proactive approach to problem‑solving
- Experience in a similar role supporting contracts or customers (ideally 3+ years)
- Confident working with multiple stakeholders and building effective relationships
- Strong communication skills, both written and verbal
- Proficient with Microsoft Office, particularly Excel, Word, and PowerPoint
- High attention to detail with excellent organisational and analytical abilities
- Ability to identify improvements and contribute to continuous improvement initiatives
- Australian citizenship or permanent residency with full working rights
- Flexible to work in a hybrid mode: attendance at the Springvale office three days per week and two days working from home
- Desirable (but not essential): experience in FMCG, B2B or B2C, or supply chain environments, familiarity with SAP/CRM/ERP, exposure to PowerBI or similar data reporting tools, and experience with government or regulated contracts

What We Can Offer You

- A purpose‑driven culture focused on breaking barriers to well‑being and improving lives everywhere
- Opportunities to grow, be challenged, and contribute to meaningful programs across Australasia
- Collaborative and open atmosphere that values diversity, equity, and inclusion
- Flexibility for a sustainable work‑life balance

Application End Date: 13 Aug 2026

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📌 Contracts & Customer Coordinator (Australia)
🏢 Essity
📍 Australia