At Aspire4Life, we're shaping communities with purpose and impact. That means empowering our people and community to be independent, connected and thriving. As a purpose driven team, our values represent how we operate, and the people we choose to represent our brand.

Are you passionate about helping others and keen to build a career in customer engagement and business operations? This is your opportunity to earn a nationally recognised Certificate III in Business while gaining hands‑on experience in the Aged Care Sector.

As a Customer Service Liaison Trainee, you'll be the friendly voice and support behind our remote assessment team - delivering exceptional customer service from our Coolangatta Head Office.

You'll complete a 12-month Certificate III in Business traineeship through a partnered Registered Training Organisation (RTO). This opportunity is ideal for someone who enjoys connecting with people, solving problems, and wants to grow their skills in a professional business environment. The role is full-time, Monday to Friday, with paid study time (2 hours per week) built into your schedule.

During your traineeship, you will become involved in:

- Administrative and clerical duties
- Inbox and portal management
- Collection of data and data entry
- Using digital technologies to communicate effectively
- Writing simple documents and correspondence
- Engaging in explicit and respectful workplace communication
- Processing and resolving customer complaints professionally

The role:

- Handling a high volume of outbound calls to support client appointments (no selling involved!)
- Scheduling and confirming appointments with accuracy and care
- Meeting KPIs and deadlines in a fast-paced,



team-driven environment
- Capturing and updating information across multiple systems
- Navigating industry-specific platforms and the Microsoft Office suite with confidence

What We're Looking For:

- Computer skills and knowledge of MS Office
- Interest in clerical and administrative procedures and systems
- Excellent written, communication, and presentation skills
- Must not hold a Cert III or higher qualification in Business or Administration
- Must be an Australian Citizen

Here's What You'll Gain:

- Consistent support to achieve your educational and career goals
- Career progression opportunities within the group
- Induction, training, and ongoing support
- Opportunities to participate in internal projects and initiatives
- Real-world experience in customer engagement and business operations

Cultural & Community Support:

At Aspire4Life, we understand that transitioning into a corporate environment can be a big step. That's why we offer:

- A workplace that respects your cultural obligations and commitments and works with you to support you in the best way we can.
- Employee Support Networks, including Yarn'n Circle for our First Nations employees and Pride Network for our LGBTIQ+ employees.
- Support from First Nations Mentors.

If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact

Aspire4Life acknowledges and pays respect to the Traditional Custodians of the land on which we work.

If you're ready to bring your enthusiasm and experience to a role that matters. Apply Now!

Applications will be reviewed as received - so please do not delay in sending your interest.

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📌 Trainee Customer Service Liaison (City of Gold Coast)
🏢 Feros Care
📍 City of Gold Coast