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This range is provided by Better Staff. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$100,000.00/yr - A$110,000.00/yr

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IT Talent Partner | EdTech & MSP Recruitment @ Better Staff

Join a Brisbane based MSP who are scaling fast and investing in its technical team. You will join as a Senior Support Engineer who thrives in a fast-paced, client-facing environment.

You'll play a key role in delivering Level 2/3 support, owning complex technical issues, and contributing to infrastructure, cloud, and security projects. It’s a hands-on role with variety and autonomy ideal for someone who enjoys solving problems and building strong client relationships.

In this Role you will:

- Provide Level 2/3 support across infrastructure, Microsoft 365, and security.
- Manage and resolve client tickets via the Service Desk.
- Maintain system availability, backups, patching, and DR readiness.
- Liaise with vendors and contribute to continuous improvement initiatives.
- Occasional onsite client work and participation in an on-call rotation.

You will have:

- Proven experience in an MSP or fast-paced IT support role.
- Strong knowledge of Microsoft 365 (Intune, Exchange, Entra ID, Defender, Autopilot).
- Experience with AD, DNS, DHCP, group policy, and virtualisation.
- Familiarity with cybersecurity, firewalls, Linux admin, and backup/DR tools.
- Excellent communication and a proactive,



team-oriented mindset.
- Industry certifications (or willingness to obtain).

If you’re ready to step up in a fast-growing MSP where your skills are valued and your voice is heard, apply now or email your CV to

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Full time

Job function

- Job function

Information Technology
- Industries

IT Services and IT Consulting

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📌 Senior Support Engineer (Brisbane City)
🏢 Better Staff
📍 Brisbane City