Job Title: Senior Associate – Workplace Services

Role – System Analyst

Location - Sydney

Duties & Responsibilities:

· Proven experience in analyzing and documenting business requirements and processes and translating these into fit for purpose IT systems, policies and procedures.

· 1-2 years of providing advanced IT Support and Change Management in a medium to large organization.

· Software deployment experience within a large enterprise.

· Experience in the installation of various IT infrastructure such as routers, switches, wireless access points, UPS, ATS, PDU.

· Experience working with Infrastructure project delivery teams.

· Proven ability to support current version Windows OS.

· Proven ability to support other - Microsoft applications (Project, Visio, etc.)

· Proven ability to support mainstream vendor client applications, Adobe, Teams, Oracle, etc.

· Be able to support/troubleshoot multiple browsers Edge, Firefox, Safari, Chrome, etc.

· Understanding of SCCM Framework for software deployments.

· Airline and/or travel industry experience Requirement Essential Desirable Skills.

· Proven ability to support Microsoft Windows SOE Environments including Windows 10.

· Proven ability to support Apple Mac OS and to support the Microsoft Office and 365 suite.

· Proven ability to administer Active Directory & Exchange Servers.

· Ability to support and troubleshoot Mobile Device Operating Systems (Android, iPadOS iOS, Windows)





· Ability to work with differing stakeholders and demonstrated practical skills associated with management and operational support of IT infrastructure and associated technical architecture.

· A proven ability to build strong relationships that result in trust and professional, Confident & Positive Attitude.

· Ability to install and administer computer hardware, software and networks in an Enterprise workplace.

· Stress and time management and IT hardware installation and configuration.

· Ethernet and fiber cable patching, testing, and troubleshooting. Knowledge of communication rack systems.

Qualification and Essential Skills and experience required for job:

· Graduation with over 04 years of relevant work experience required for this role.

· IT Industry Certifications or equivalent experience.

· Knowledge of IT infrastructure including On Prem and Cloud Technologies.

· Understanding of ITIL processes (Change Management, Incident Management, etc.)

· Microsoft certification(s), Tertiary qualifications in IT, ITIL

· Previous experience working as part of a desktop and network support team.

· Previous experience with current Windows Operating Environments.

· Excellent written and verbal skills with the ability to communicate complex thoughts and ideas clearly Highly

· Developed interpersonal skills.

· Excellent facilitation skills encompassing user & management levels. Strong problem solving and analytical skills, and the ability to think on your feet with little oversight.

📌 Senior Associate – Workplace Services (Sydney)
🏢 Coforge Technologies Australia Pty
📍 Sydney