Join Our Team at Ascentia Dental Studio – Receptionist / Patient Experience Coordinator

We are open to recruiting team members WITHOUT any dental experience if you have the right attitude and are willing to learn.

Please DO NOT call or email the clinic regarding your job application. Applicants who do so will automatically be disqualified from the role. We will schedule a call with you if you are successful.

Are you ready to take the next step in your career?

Do you want to work in a place where you're truly valued, where you can make a real impact, and where growth is encouraged?

At Ascentia Dental Studio, we're looking for someone just like you!

If you've grown tired of seeing the same old job ads with promises that never seem to deliver. We understand. When we were starting our own careers, we saw the same thing: jobs with no real opportunities for growth or development. But we're doing things differently here.

At Ascentia Dental Studio, we are committed to creating a supportive, dynamic work environment where you can grow both personally and professionally. We want you to feel challenged, fulfilled, and recognised for your contributions.

About Us

- We're a new, local dental practice focused on providing patients with a relaxing and comfortable experience.

- Our clinic is designed to reflect our vision for high-quality, personalised care.

- We offer a wide range of treatments, including general and cosmetic dentistry, kids' dentistry, wisdom teeth extractions, dental implants, and more.

- Located in a vibrant shopping area with ample parking, local shops to explore on your breaks, and even a gym downstairs for a quick workout.

Why Join Our Team?

- A People-First Culture: We focus on building strong, positive relationships both with our patients and within our team.

- Growth Opportunities: We provide continuous learning and support, so you can develop in your role and thrive long term.

- Performance Recognition: We believe in rewarding results. As you grow into the role and help the practice grow, that effort won't go unnoticed.

- Team Bonding: We celebrate our successes together with regular team events, parties, and community activities.

- Work-Life Balance: Enjoy flexibility and time for yourself, with a part time/casual position (4 to 5 days a week) and the possibility of more hours as we grow.

- Competitive Compensation: We offer a competitive salary package, including superannuation, paid leave, and more.

- Streamlined Processes: We prioritise efficiency, simplicity, and a stress-free experience for both staff and patients.

Your Role & Responsibilities

This is not your average receptionist role. At Ascentia Dental Studio, our receptionist is the heartbeat of the practice,



the first impression every patient receives, and the driving force behind keeping our dentists' schedules full and our patients engaged.

You'll own the front of house completely, and play a direct role in the growth of the practice through proactive patient communication and lead follow up.

As our Receptionist / Patient Experience Coordinator, you will be:

Front of House & Patient Experience

- Greet patients warmly and professionally, in person and over the phone, ensuring every visit starts and ends on a positive note.

- Manage patient check ins and check outs, including billing and payment processing.

- Create a welcoming, calm environment that reflects our commitment to patient comfort.

Scheduling & Practice Management

- Schedule and manage patient appointments using our booking system, with a focus on minimising gaps and maximising dentist utilisation.

- Proactively fill cancellations and last-minute gaps by contacting patients from a recall or waitlist.

- Coordinate referral communications with patients, healthcare providers, and external organisations.

- Assist with administrative tasks including ordering supplies and maintaining accurate patient records.

Lead Follow Up & Patient Growth (Critical Part of This Role)

- Follow up on warm leads (enquiries from potential patients who have shown interest but haven't yet booked) with confidence, warmth, and persistence.

- Re-engage cold leads (patients who enquired in the past or lapsed) through phone calls, SMS, and email outreach.

- Run reactivation campaigns targeting existing patients who are overdue for appointments.

- Track lead status and follow up activity to ensure no enquiry falls through the cracks.

- Confidently handle objections (cost, time, anxiety) and guide prospective patients toward booking.

- Collaborate with the principal dentist to refine scripts, outreach messaging, and conversion strategies over time.

Clinical Support (As Needed)

- From time to time, you may be asked to assist with sterilisation duties when our dental nurse is occupied with clinical tasks.

- This includes helping to clean, pack, and process instruments in line with our infection control protocols.

- Full training will be provided. No prior experience is necessary, and this will not be a primary part of your role.

What Success Looks Like in This Role

We want to be upfront about what we're looking for:



the right person for this role takes genuine ownership of the appointment book. You'll know you're thriving when:

- The dentists' schedules are consistently full with minimal gaps.

- New patient enquiries are followed up promptly and converted into bookings at a high rate.

- Existing patients feel genuinely cared for and keep coming back.

- The front desk runs smoothly, efficiently, and with a warm energy that patients notice.

About You

We're looking for someone who is passionate about helping others, eager to grow, and excited to be part of a team that's evolving and improving.

You'll be a great fit if you:

- Are looking for a long-term career, not just another job.

- Enjoy learning and developing both professionally and personally.

- Thrive in an environment where change is constant and improvement is always a goal.

- Love interacting with people, creating smiles, and making a positive impact on others' lives.

- Are comfortable picking up the phone and initiating outbound calls. You don't wait for patients to come to you.

- Are organised, proactive, and take ownership of your responsibilities without needing to be micromanaged.

- Can handle a busy, fast paced environment while still making every patient feel like a priority.

The ideal candidate will also have:

- Strong communication skills, both oral and written. Confident, clear, and personable.

- Experience in a customer facing sales, customer service, or hospitality role (dental experience is a bonus, not a requirement).

- Comfort with computers and general Microsoft Office skills. Experience with practice management software is a plus.

- Exceptional follow through. You close the loop on every enquiry and never let a lead go cold.

- A team-oriented attitude and the ability to work well within a small, close-knit team.

- A fun, energetic personality that brings positivity to the workplace every single day.

- Bonus: experience in phone-based sales, customer retention, or CRM systems.

- Bonus: skills in photo/video editing or social media activity.

How to Apply

If this sounds like the opportunity you've been waiting for, we'd love to hear from you. Apply through SEEK with your resume and a brief cover letter telling us a little about yourself and why you'd be a great fit for Ascentia Dental Studio.

Please DO NOT call or email the clinic regarding your job application. Applicants who do so will automatically be disqualified from the role. We will schedule a call with you if you are successful.

Only candidates who fit will be invited to schedule for the next stage. If you haven't been contacted after 14 days of submitting your application, unfortunately, you have not been successful.

📌 Dental Receptionist (Thornhill Park)
🏢 Ascentia Dental Studio
📍 Thornhill Park