Loctaion: South Yarra

Part-time

Who we are

We're an established cosmetic injectables clinic in South Yarra, built over years on exceptional client outcomes, genuine care, and over 1,100 five-star Google reviews. We're a small but effective team, and moving to a new stage in our business which will see us bringing on new partnerships, and building the foundations for what comes next.

Our founder leads everything with a hands-on, high-standards approach. The clinic runs on trust and quality. It's a culture we want to protect.

The role

This is not a standard admin job, and we're not looking for someone who wants one.

You'll be the person who keeps everything moving. Managing the front desk, coordinating the founder's workload, liaising with external suppliers and agencies, tracking action items, and making sure nothing falls through the cracks.

You'll also own follow-ups, enquiries that haven’t yet book, consults that need confirming, clients we haven't seen in a while.

Think: executive assistant meets clinic coordinator meets the person who just makes things happen.

Day to day, you'll be:

- Acting as the operational right hand to the founder, tracking projects, managing communications with external partners, and flagging what needs attention

- Managing the front desk and client-facing interactions, phone calls (around 10 per day), bookings, and payments

- Owning client follow-up across enquiries, consultations, and reactivation

- Coordinating between the clinic and external agencies, suppliers, or service providers

- Helping document processes and systems as the business grows

- Contributing to a weekly overview of where things stand across all moving parts





What we're looking for

We genuinely don't care whether your background is in beauty, admin, hospitality, dental, or something else entirely. What we do care about deeply:

- You communicate confidently and warmly, in person, on the phone, and in writing. People feel at ease with you.

- You see a goal and figure out how to reach it. You don't wait to be told every step.

- You follow things up until they're actually closed, not just until you've sent the email.

- You're organised in a real way, not just a CV way. You track things, you don't let them disappear.

- You're comfortable wearing multiple hats and you actually like variety.

- You push through discomfort when it's valuable for the team, whether that's a tricky client call, an awkward ask, or something new you've never done before.

- You're discreet, emotionally intelligent, and you understand the culture of a high-trust, client-focused environment.

This role would suit someone who...

Has maybe worked as an EA, clinic coordinator, practice manager, medical receptionist, operations support, or in a small business where you had to do a bit of everything.

What this role isn't

If you're looking for constant direction & being told what needs to be done, this won't be the right fit. We are looking for ownership & accountability

Why join us

You'll have direct access to a founder who values your input, a team that's genuinely close-knit, and a business that's on the move. If you're good and you grow with us, this role grows with you.

To apply, please submit your cover letter and CV. Tell us in your cover letter why you would like to work in the Cosmetic Injectables industry.

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