Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
- This is a Permanent Full / Part Time opportunity working from Mondays to Friday with hours ranging between 8am to 5pm
You’ll be
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions,
including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail and parcels lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Tidying up premises and keeping workplace clean
About you
- You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
You’ll also need to
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.
What else is in it for you?
- Work with a diverse, supportive team where you have chance to connect and collaborate every day
- Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
- Opportunities for training, growth and development in customer experience or other areas of the business
Pay: $26.44 – $35.44 per hour
Experience:
- Australia Post: 1 year (Required)
Work Location: In person
📌 Retail Customer Service Officer ( Australia Post ) (Inner West Council)
🏢 LY Family Trust
📍 Inner West Council
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.