Overview:

Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

The Field Service Engineer (FSE) has the overall technical responsibility for ensuring that their sites meet all contracted Service Level Agreements (SLA). The FSE executes routine work as required which includes installation, repair and maintenance support of the full range of Rapiscan’s Checkpoint & Trace products in Australia and New Zealand. Additionally, the FSE has responsibility for the quality of all project and service work to meet the specific client requirements within the scope of the statement of work.

Responsibilities:

- Installation of the full range of the Company’s Checkpoint & Trace products at customer sites.
- Routine preventative and breakdown maintenance of the Company’s equipment at customer sites.
- Provide out-of-hour standby cover as part of established teams.
- Carry out basic Operator and Technical training when required at customer sites.
- Carry out site surveys and advise customers on technical matters prior to installations.
- Complete all reporting requirements, both internal and customer-based reports,



in a timely manner.
- Comply with all QA and HSE requirements, as stipulated by Rapiscan Systems and relevant legislation.
- Travel as required.
- Any other departmental ad-hoc duties when required.
- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
- Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid the recurrence of the problem.
- Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications:
- Min 2+ Years of experience in similar role.
- Electrical/Electronic background is preferred.
- High level of organizational skills.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to manage responsibility in an independent manner.
- Exceptional attention to detail & capability to develop detailed processes.
- Ability to multi-task.
- Successful record of on-time project delivery.
- Able to quickly grasp new technologies at a high level.
- Ability to manage conflict and liaise with demanding clients.
- Strong Client relationship skills.
- Robust ability to represent a professional image onsite.
- PC literate and Microsoft knowledge required.
- Availability for some after-hours work.
- Electronics and computer knowledge.
- Qualifications in subjects relevant to the role essential.
- Applicants must hold Australian citizenship.

📌 Field Service Engineer (Homebush)
🏢 Rapiscan
📍 Homebush