Overview

Work Type: Fixed-term - Full-time

Salary: $60,780 - $67,194

Grade: Grade not specified

Occupation: Customer service

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 14788

Job Title: Customer Service Officer, Support After Sexual Harm

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Parkville, Melbourne Location

- Friendly and supportive team environment

- Work for Australia’s leading Children’s Hospital

About the Role

This is a Full-Time, 2 years fixed-term position within the Support After Sexual Harm Service at The Royal Children’s Hospital (RCH), Parkville. The position is 9am-5pm, 5 days per week. You will be responsible for performing a broad range of administrative and customer focused duties, involving a high level of interaction with children, young people and their families, SASH clinicians and other staff at the RCH. You will be part of a team, responsible for ensuring the effective and effective operation of SASH reception, public facing phone line and appointment booking system including all duties and responsibilities required across these functions. You will provide general administrative support to clinicians, managers and other staff within SASH.

What you’ll achieve:

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Successfully manage SASH reception desk as per local procedures

- Interact positively with children, young people, families and RCH staff and clinicians.

- Ensure the integrity of SASH data records through the specific tasks of inputting, filing and monitoring

Classification for this position will range from Managers and Administrators Grade 1, Year 1-5 - (AO10-AO12).

Your skills and experience:

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Previous telephone reception or call centre experience, preferably in the social services or health field.

- Demonstrated experience in using various computer applications and competent in Microsoft Office suite.

- Previous experience working with databases and health record management and booking systems is desirable.

If this sounds like you,



click here to view the position description.

About Support After Sexual Harm (SASH)

Support After Sexual Harm (SASH) at RCH provides therapeutic interventions and support for children/young people and their families, who have experienced sexual violence or engaged in harmful or problematic sexual behaviours. SASH is committed to the following pillars of practice:

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Diversity and inclusion

- Trauma model of recovery

- Collaborative and integrated service delivery with children, their families and partner agencies

- Child-centred family-focussed ecological model

- Child Rights and justice.

SASH is a Member of Sexual Assault Services Victoria (SASVic) and employs a multidisciplinary team of clinicians with specialist skills and qualifications in working with children who have experienced sexual assault and engaged in harmful sexual behaviour and their families. SASH sits within the Allied & Digital Health Directorate at RCH.

What we offer:

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Salary Packaging – Increase your take home pay!

- Discounted on-site car parking

Other requirements:

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Current National Criminal Record Check, or willing to obtain

- Valid Working with Children Check

- Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately, we encourage you to apply promptly!





For more information about this position please contact Georgia Gilbert, Administration Lead, Ph: 9345 6878 Email: [email protected]

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 5 June 2026

Applications close Thursday 20 August 2026 at 11.59pm

Posted

6 August 2026

📌 Customer Service Officer (Melbourne)
🏢 Royal Children's Hospital
📍 Melbourne