THE ROLE

The Tenancy Officer is responsible for delivering high-quality end-to-end tenancy management services to residents living in department-owned Specialist Disability Accommodation (SDA).

The role manages an allocated tenancy portfolio and works collaboratively with residents, families, support networks, Supported Independent Living (SIL) providers and internal stakeholders to deliver responsive, resident-centred tenancy services.

The role is responsible for ensuring tenancy matters are managed in accordance with the Residential Tenancies Act (1997) (Victoria), National Disability Insurance Scheme (NDIS) requirements, departmental policies and operational procedures while identifying emerging risks and escalating matters as appropriate.

ACCOUNTABILITIES INCLUDE

- Provide high-quality, compliant and resident-focused end-to-end tenancy management services across an allocated portfolio of Specialist Disability Accommodation (SDA) properties in accordance with legislative, regulatory and departmental requirements.
- Manage day-to-day tenancy matters, complaints, stakeholder issues and operational risks by exercising sound judgement, applying legislation and departmental policy, and implementing appropriate solutions to achieve positive resident outcomes.




- Identify matters requiring escalation and seek timely guidance and support to ensure risks are managed appropriately and departmental requirements are met.

Please open the position description to read more.

This is an NDIS Risk Assessed Role / This is a Key Personnel Role.
Staff appointed to this role at the Department of Families, Fairness and Housing may not commence in role until they have an NDIS Worker Screening Clearance and have provided this detail for recording.
For more information on what this means, and all other requirements, please see the Position Description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

📌 Tenancy Officer 5x Positions (CBD)
🏢 Department Of Families, Fairness And Housing
📍 CBD