Department of Customer Service

Reference number

req53281

Occupation

Education And/Or Training

Work type

Full-Time

Location

Sydney - Greater West, Gosford, Central Coast and Region, Newcastle, Hunter & Region, Wollongong & The South Coast, Lismore & Far North Coast

Salary Information

$102,936 - $113,579 + Superannuation

Closing date

18 August 2026 at 10:00am

Assistant Advisor - Training & Development
Change & People Experience | Fines & Debt – Revenue NSW
Clerk Grade: 5/6
Employment Type: Ongoing
Locations: Parramatta, Gosford, Lithgow, Maitland & Wollongong
Working Arrangements: Hybrid and adaptable working available
Applications Close: Monday 17th of August 2026 [at 9:59am]

About Revenue NSW
Revenue NSW is the state’s principal revenue management agency and part of the NSW Department of Customer Service.
We’re proud of our diverse, regional workforce and welcome flexible working arrangements. This role may be based in Parramatta, Lithgow, Maitland, Gosford or Wollongong. Occasional travel may be required to engage with the broader team and partners.

About the role

We’re seeking an enthusiastic Assistant Advisor to join the Change & People Experience (CAPE) team within Revenue NSW, Fines & Debt (F&D;).

CAPE supports the wellbeing, capability and engagement of our people while providing essential business support across the division. Our work spans:

- Change, training and career development
- People and business support
- Communications and engagement

This role offers variety, opportunities to contribute to meaningful initiatives, and exposure to people-focused programs that support our Fines & Debt workforce.

Key responsibilities

In this role you will:

- Work on different projects in a changing environment using your time management and planning skills.
- Work collaboratively with diverse stakeholders, within tight timeframes to support all Fines & Debt.
- Leverage the knowledge you already have,



to provide training that creates a beneficial impact for the people of F&D.;
- Ability to attend DCS approved offices for training or induction delivery.
- Fines & Debt projects and program delivery aligned to improving employee experience and diversity.

About you

- To be successful in this role, you will:
- Have experience facilitating training or workshops, adapting your delivery to suit diverse audiences.
- Demonstrate strong planning and coordination skills to support training and people‑focused projects.
- Manage priorities effectively in a fast‑paced, changing environment.
- Work collaboratively with stakeholders, contributing positively to a team‑based culture.
- Be flexible, responsive to change, and willing to attend DCS‑approved offices for training delivery when required.

Additional information

For any enquiries relating to the role please contact Erin Horsey at [email protected].

Workplace adjustments, including flexible working arrangements, are provided as standard across Fines & Debt. Please let us know if there are any specific adjustments you need to perform at your best.

Why work with us?

Working at Revenue NSW means you’ll enjoy:

- Flexible office location options across NSW
- Hybrid working, compressed hours and generous leave provisions
- Accrued Days Off (days in lieu) in addition to annual leave
- Access to industry‑approved self‑learning and development tools
- Career mobility and opportunities to work across different programs
- Meaningful work that supports the people of NSW
- Corporate wellbeing programs, including access to Fitness Passport

How to apply

Please submit a cover letter (no more than 2 pages)



and a CV (no more than 5 pages) addressing how your skills and experience are relevant to the role.

Salary Grade 5/6, with the base salary for this role starting at $102936 base plus superannuation

For enquiries relating to recruitment please contact Amber Ellis via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 17th of August 2026 [at 9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Assistant Advisor - Training & Development (Sydney)
🏢 Department of Customer Service
📍 Sydney