Card Analytics Lead, Melbourne or Brisbane

Req ID: 121385

Department: GO - Business Services Customer Protection COE

Division: Group Operations

Location: Docklands

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role sits within the Customer Protection Strategy & Performance team and is responsible for shaping and leading ANZ’s card fraud analytics strategy across card-present and card-not-present channels.

The Card Analytics Lead defines the strategic direction for fraud detection and prevention within the card ecosystem, owning end-to-end fraud performance while balancing fraud risk, customer experience, and authorisation outcomes. The role enables effective delivery through clear prioritisation, strong stakeholder alignment, and a high-performing analytics team in a fast-paced and evolving threat workplace.

Role Type: Permanent, Full-Time
Role Location: Melbourne or Brisbane
Work Hours: 40 hrs/week

What will your day look like?

As a Card Analytics Lead, you'll be responsible for driving the performance and effectiveness of ANZ's card fraud detection and prevention capabilities. You'll analyse fraud trends across card-present and card-not-present channels, identify emerging threats, and translate insights into actionable strategies that protect customers while supporting a seamless payments experience.

You'll work closely with Fraud Operations, Product, Technology, Risk, and external partners to optimise fraud controls, improve detection performance, and deliver strategic initiatives across the card ecosystem. A key part of your role will be balancing fraud risk, customer experience, and approval rates to achieve the best outcomes for both customers and the business.

You'll leverage data and analytics to monitor portfolio performance, measure the effectiveness of fraud strategies, and provide clear recommendations to stakeholders. You'll also contribute to the implementation of new fraud controls, support continuous improvement initiatives, and represent ANZ in industry and scheme discussions where appropriate.

What will you bring?





You're a highly analytical and commercially minded fraud professional with strong experience in card fraud analytics and a passion for using data to solve complex problems. You have a deep understanding of card fraud typologies, emerging fraud trends, and the controls required to mitigate fraud risk across the payments ecosystem.

You'll bring proven experience using data and analytics to drive fraud outcomes, with strong technical capabilities across analytical tools and fraud detection platforms. You can translate complex insights into practical recommendations and influence stakeholders across multiple business areas to drive action.

You are comfortable operating in a fast-paced environment, managing competing priorities, and making data-driven decisions that balance fraud risk, customer experience, and business performance.

To be successful in this role, you'll bring:

- Strong experience in card fraud analytics within banking or financial services.
- Deep understanding of card fraud trends, fraud typologies, and fraud prevention strategies.
- Experience working with large datasets and analytical tools such as SQL, SAS, or equivalent.
- Experience with fraud detection and decisioning platforms, including FICO Falcon or similar solutions.
- Strong stakeholder management and influencing skills.
- The ability to translate data and insights into clear business recommendations.
- Experience delivering strategic initiatives and driving measurable fraud outcomes.
- A customer-focused mindset with a strong understanding of fraud, approval-rate, and customer experience trade-offs.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.





We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can

Your Career at ANZ

Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

The ANZ Enterprise Agreement 2023 will

Job Posting End Date

26/08/2026, 11.59pm, (Melbourne Australia)

📌 Card Analytics Lead, Melbourne or Brisbane (Docklands)
🏢 ANZ Banking Group
📍 Docklands