- Full Time 12 Month Fixed Term Contract based in Sydney (Surry Hills)

- Influential opportunity within Woolworths Group to truly make an impact

- Support the strategic direction and digital presentation of Woolworths’ subscription proposition, Delivery Unlimited

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a versatile approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

In this pivotal role, you will optimise Woolworths’ eCommerce delivery and collection experiences by blending commercial strategy with intuitive digital design. Partnering across operations, technology, and digital customer experience teams, you will ensure our front-end promises match our fulfillment capabilities to deliver a frictionless, customer-first journey. By leading key initiatives like "Direct to Boot Now," optimizing delivery window presentations, and shaping our Delivery Unlimited subscription, you will directly reduce costs, accelerate eCommerce growth, and boost overall customer advocacy.

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Data-Driven Optimisation: Analyse slot performance, window utilisation, and checkout drop-offs to pinpoint and resolve digital and operational friction points.

- UX/UI Journey Mapping: Partner with DCX designers and product managers to map and wireframe the checkout journey for delivery slots and Delivery Unlimited touchpoints.

- Capacity & Window Management:



Coordinate with fulfilment teams to dynamically adjust front-end window displays based on real-time fleet, store, and CFC capacity.

- Partner & Vendor Relations: Manage delivery partner relationships to resolve operational issues and execute cost-saving initiatives.

- Customer Insights & NPS: Review post-purchase feedback and delivery NPS to prioritise and drive continuous UX and operational improvements.

- Business Cases & Reporting: Develop business cases and reporting frameworks for new delivery features, promotions, subscription updates, and strategic initiatives.

What you’ll bring

This role offers a challenging and rewarding opportunity to make a significant impact on Woolworths' eCommerce ecosystem. The ideal candidate is a results-oriented professional with strong analytical, problem-solving, and communication skills, paired with a deep passion for customer-first design and delivery optimisation. They will excel at translating complex operational data into intuitive digital experiences that delight the customer at every touchpoint. Additionally will bring;

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5+ years of operational experience: Proven track record in commercial or eCommerce delivery, with a demonstrated ability to manage complex logistics, enhance performance, and reduce costs.

- In-depth eCommerce expertise: Deep knowledge of fulfilment models, checkout UI/UX principles, and digital delivery presentation, paired with a solid grounding in logistics operations.

- Advanced analytical and technical skills: Strong grasp of delivery cost drivers and optimisation techniques, backed by proficiency in data analysis, reporting tools, and the Microsoft Office Suite.

- Exceptional interpersonal abilities:



Excellent communication, negotiation, and relationship management skills, with a customer-focused mindset suited for a fast-paced environment.

- Relevant tertiary qualifications: A degree in Business, eCommerce, Program Management, or a related field is highly regarded.

What you'll experience

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network

- A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams

- Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

📌 Proposition Development Manager- 12m FTC (Surry Hills)
🏢 Woolworths Group
📍 Surry Hills