Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.
Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.

HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve secure, secure, and sustainable housing. Our work aims to reduce the barriers many Queenslanders face to accessing safe, secure and affordable housing and helps create pathways for them to achieve housing independence.

Watch this video to hear from staff who work at Housing Service Centres:

You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

What you will be doing:
- Work collaboratively to carry out annual rent reviews, including engaging in tenancy conversations, assessing eligibility, processing household circumstance changes for rent calculations and reviewing ongoing eligibility.
- Approve high and very high need social housing applications and transfers and quality assuring application assessments.
- Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.




- Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
- Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
- Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements.
- Contribute to portfolio renewal plans and implementation of property developments.
- Ability to work in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Mandatory Requirement
- Class C driver's licence

How to apply
Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.

You can apply for this role by providing your cover maximum two-page cover letter and resume via the Smart jobs and careers website www.smartjobs.qld.gov.au.

Applications will remain current for a period of 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Senior Housing Officer (Frontline Services) Mount Isa (Queensland)
🏢 Queensland Government
📍 Queensland