We are seeking an energetic, organized, and customer-focused Sales & Administrative Assistant to join our close-knit team in Nunawading. In this dynamic, hands-on role, you will be the welcoming face of our store, managing front-of-house customer consultations while helping keep our backend business operations running smoothly. This position bridges the gap between community-minded retail and essential business administration. You will directly engage with individuals looking to reclaim their freedom of movement, reduce their carbon footprint, or configure specialized adaptive transport.

What You Will Do:

- Customer Consultation: Guide clients through our range of standard electric bicycles, specialized trikes, custom motor installations, and accessories.
- Administrative Support: Manage daily store operations, coordinate invoices, handle email correspondence, and maintain tidy database records.
- Customer Journey Management: Ensure a warm, consultative, and efficient experience for clients, from their initial website searching, contact enquiry, store visit, through to vehicle handover.
- Inventory Control: Monitor stock levels and assist with timely ordering.
- Showroom Presentation: Maintain an organized, inviting, and professional retail floor.

What We Need From You:

- Exceptional Interpersonal Skills: A proven ability to build rapport, listen actively, and communicate clearly with a diverse clientele.
- Strong Administrative Competence: Solid organizational habits, attention to detail, and comfort managing basic business workflows.
- An Inclusive, Empathetic Approach: Genuine patience and compassion for older riders or clients navigating mobility and accessibility needs.
- Technical Aptitude: While deep expertise is not required (product training will be provided), a general familiarity with bicycles and an eagerness to learn the mechanics of e-bike systems is essential.
- Proactive Drive: The energy to self-manage during quieter retail moments and keep workshop administration moving.

About Us:

For over 16 years,



we have been a trusted name in the custom electric bicycle industry. We don't just sell off-the-shelf products, we specialize in high-quality, qualified installations of hub and mid-drive motors, custom builds, and adaptive trikes. Our mission is to match the ideal electric system to each individual customer's life, helping people do more with their rides while prioritizing safety, local craftsmanship, and sustainability.

If you are ready to invest your energy into a rewarding role that creates positive outcomes for your community and the planet, we want to hear from you.Please submit your resume *along with a brief cover letter* explaining why you would be a great fit for our team.

Key Responsibilities

Sales & Customer Service

- Welcome and assist customers in-store, via phone, and email
- Understand customer needs and recommend suitable bicycles, motor systems and accessories
- Drive sales through consultative selling and product knowledge
- Handle customer enquiries and follow-ups to ensure satisfaction
- Support after-sales service and customer retention

Administration & Operations

- Process sales accurately using POS systems
- Complete Job Sheets with customer, for each service job coming in
- Assist with invoicing (Xero), quotes, deliveries, and general admin tasks
- Support store presentation, merchandising, and displays
- Creating occasional social media posts (Facebook, Instagram)
- Shopify website maintenance (updates, adjustments, improvements)

Stock & Inventory Support

- Assist with stock management, price tagging, and receiving deliveries
- Support stocktakes and inventory reporting
- Monitor and report low stock levels, evolving to ordering stock

Team Support





- Work closely with the sales and workshop staff, to maximise efficiency
- Contribute to a positive and high-performing team culture

About You

We are looking for someone who is:

- Confident in customer service and/or retail sales
- Robust communicator with a friendly and professional approach
- Highly organised with great attention to detail
- Comfortable using computers, POS systems, & Xero
- Experience working on Shopify websites (preferred but not essential)
- Sales-driven with a willingness to learn and grow
- Passionate about bikes or the cycling lifestyle (preferred but not essential)
- Reliable, proactive, and a strong team player

What We Offer

- Flexible hours, with option for some days working from home.
- Salary-sacrificed E-Bike
- Supportive and energetic team environment
- On-the-job training, and product knowledge development
- Opportunity to grow with the business, & to travel regionally in a sales capacity
- Staff discounts on bikes and accessories
- Performance-based incentives

Key Performance Areas

- Sales performance and conversion rates
- Customer satisfaction and service quality
- Accuracy in administration and stock handling
- Contribution to team and store performance

How to Apply

If you’re ready to join a fast-paced, customer-focused retail environment and grow your career in the cycling industry, we’d love to hear from you.

Apply now with your resume and a short cover letter telling us why you’d be a great fit for REV-Bikes.

Pay: From $70,000.00 per year

Benefits:

- Employee discount
- Profit sharing
- Salary packaging
- Work from home

Ability to commute/relocate:

- Nunawading VIC 3131: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- List your top 3 strengths or skills, and how they will fit into our business?

Education:

- Bachelor Degree (Preferred)

Experience:

- Retail sales: 2 years (Preferred)
- Sales administration: 1 year (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Sales/Admin Assistant (Nunawading)
🏢 REV Bikes
📍 Nunawading