- Hybrid role - Rotating roster
- Attractive hourly rate plus super
- Temporary assignment with strong potential for permanency
Contact Centre opportunity supporting customers across a range of banking enquiries
Your new company
Are you ready to elevate your career and become part of a leading financial institution? This exciting opportunity forms part of a major Big 4 Bank merger project, with customer demand expected to increase significantly over the coming months.
This is your chance to join a business that values career progression, development and customer excellence while building highly transferable banking and customer service skills.
Your new role
As a Customer Contact Centre Consultant, you'll be one of the first points of contact for customers across a range of banking enquiries.
You'll work within an extremely high-volume contact centre workplace, with forecasts of over 10,000 customer calls per month during peak periods. Success in this role will come from your resilience, ability to learn quickly and commitment to delivering exceptional customer service.
Responsibilities:
- Assist customers with internet banking enquiries
- Support debit and credit card enquiries
- Provide information on personal banking products and services
- Assist customers with enquiries relating to the bank merger
- Deliver accurate and empathetic customer service
- Navigate multiple systems while managing high call volumes
- Follow established processes, scripts and compliance requirements
- Meet service and performance expectations in a fast-paced environment
What you'll need to succeed
- Availability across a rotating roster Monday - Sunday (8hr shifts with start times from 7am - 1.30pm)
- Strong communication and customer service skills
- High resilience and ability to work in a fast-paced environment
- Strong multitasking and computer skills
- Fast learner who adapts quickly to new information
- Coachable and open to feedback
- Reliable, skilled and positive attitude
- Experience in retail, hospitality, fast food, customer service, reception, administration, banking or contact centres will be highly regarded.
What you'll get in return
- 5 weeks of paid classroom-based training in Brisbane CBD (standard hours Monday - Friday)
- Ongoing coaching and support throughout your assignment
- Hybrid working opportunities available after training and once proficiency has been achieved (50% home / 50% office)
- Strong temp-to-perm opportunities for high-performing employees
- Opportunity to gain valuable banking and financial services experience
- Supportive team environment with genuine career progression opportunities
What you need to do now
If you're interested in this opportunity, click 'Apply Now' to submit your expression of interest and an up-to-date copy of your CV to *************@hays.com.au. Shortlisted candidates will be contacted once recruitment timelines are confirmed.