Customer Service & Administration Coordinator

Full Time | Legana, Tasmania

Help Create Exceptional Tasmanian Travel Experiences

At McDermott's Coach Group, we believe every great journey starts with great people.

For over 40 years, we've proudly connected locals and visitors with Tasmania's most iconic destinations through our coach tours, charter services and specialist transport solutions. As one of Tasmania's leading family-owned transport and tourism businesses, we're passionate about delivering exceptional customer service and creating memorable experiences for every customer.

As our business continues to grow, we're looking for an enthusiastic, organised and customer-focused Customer Service & Administration Coordinator to join our team at our Legana office.

This is much more than a traditional administration role.

You'll become an significant part of a passionate team that helps deliver thousands of memorable travel experiences across Tasmania every year. From the first customer enquiry through to the successful delivery of a tour or charter, you'll help ensure every journey reflects the professional service and attention to detail that McDermott's is known for.

About the Role

Working directly alongside our Tour & Charter and Cradle Mountain Tours leadership teams, you'll become an important part of the team responsible for delivering some of Tasmania's most memorable travel experiences. From preparing quotations and coordinating bookings to supporting daily operations and creating accurate driver documentation, you'll help ensure every journey runs smoothly from the first customer enquiry through to the final destination.

This is a diverse and rewarding role combining customer service, administration, sales support and operational coordination. No two days are the same, making it the perfect opportunity for someone who enjoys variety, thrives in a fast-paced environment and takes pride in helping deliver outstanding customer experiences.

Your responsibilities will include:

- Welcoming customers and visitors to our Legana office.

- Responding to phone and email enquiries for our tours, charters and transport services.





- Preparing quotations for tour and charter enquiries under the guidance of our Sales & Marketing Manager.

- Processing bookings and maintaining accurate booking information.

- Preparing detailed driver notes and operational documentation to support the delivery of daily services.

- Liaising with customers, drivers and operational staff to ensure accurate information is communicated.

- Assisting with bookings, enquiries and payments for our popular Travel Club.

- Supporting our Sales & Marketing Manager with the coordination of tours, charters and customer enquiries.

- Maintaining customer records and booking systems.

- Providing general office administration while supporting the wider team wherever required.

About You

We're looking for someone who genuinely enjoys helping people and takes pride in providing exceptional customer service.

You'll be someone who:

- Is friendly, approachable and professional.

- Communicates confidently with customers, suppliers and colleagues.

- Enjoys building positive relationships with people.

- Is highly organised and enjoys managing multiple priorities.

- Has excellent attention to detail.

- Takes ownership of their work and follows tasks through to completion.

- Works collaboratively within a team while also being confident working independently.

- Is reliable, punctual and eager to learn.

- Enjoys working in a busy environment where every day is different.

Experience using Microsoft Office, particularly Outlook and Excel, is essential.

Previous experience in tourism, transport, reservations or administration will be highly regarded, however the right attitude and willingness to learn are more important than previous industry experience.

Experience with Rezdy or similar booking systems would be an advantage, although full training will be provided.





Why Join McDermott's?

At McDermott's, we believe our people are our greatest asset.

When you join our team, you'll become part of a supportive workplace where your contribution genuinely matters and where you'll have the opportunity to learn from experienced industry professionals.

We offer:

- A welcoming and supportive team environment.

- A varied role where no two days are the same.

- The opportunity to work across tours, charters and specialist transport services.

- Ongoing training and professional development.

- Genuine opportunities to develop new skills and progress your career within McDermott's.

- A stable, full-time position with one of Tasmania's most respected family-owned transport and tourism businesses.

This role offers genuine career progression for the right person. As you develop your skills and knowledge, you'll have the opportunity to take on greater responsibility and grow your career within the McDermott's Group.

What We're Looking For

While skills and experience are important, we're ultimately looking for someone who shares our values.

Someone who:

- genuinely enjoys helping people.

- communicates with warmth and professionalism.

- takes pride in doing things properly.

- enjoys working as part of a close-knit team.

- embraces learning and continuous improvement.

- wants to build a long-term career with McDermott's.

Ready to Join Our Team?

If you're looking for more than just an administration role and would like to build a rewarding career with one of Tasmania's leading transport and tourism businesses, we'd love to hear from you.

Please submit your resume together with a cover letter telling us a little about yourself and why you'd like to join the McDermott's team

Join the McDermott's Team

At McDermott's, we're committed to building a team of people who genuinely enjoy helping others. We value integrity, professionalism, teamwork and a positive attitude. If you're looking for more than just a job—if you're looking for a place where you can grow, contribute and make a difference—we'd love to hear from you.

Applications close 21/08/2026

📌 Customer Service & Administration Coordinator (Legana)
🏢 McDermotts Coach Group
📍 Legana