Call Centre Customer Service Officer - Full time role at Broadmeadow

The Customer Service Officer will be the first point of contact for phone and online enquiries in our busy contact centre.
Someone who will provide excellent customer service via phone, email and live chat to a wide variety of stakeholders including employers, job seekers, residential tenants and students; answer questions about VERTO's service and programs; and provide general administrative support, including data entry, printing and scanning.
Their demonstrated passion for customer service and proven ability to manage high volumes of phone and electronic customer enquiries will be essential to success in this role.

About you.

- Call centre or high-volume customer service experience is desirable but not essential.
- Great interpersonal skills including exceptional verbal and written communication skills.
- A proven ability to manage challenging customer behaviour, problem solve and resolve complaints.
- Excellent organisational and time management skills.
- Strong computer skills in Microsoft Office.

What we offer….

- Salary packaging with up to $15,900 tax free options.
- Additional $2,650 Meals and Entertainment tax free salary packaging benefits
- Above award leave entitlements including 5 weeks annual leave
- Internal traineeship and people leadership programs
- Salary continuance insurance
- Access to company sponsored formal qualifications.
- Access to free counselling though our Employee Assistance Program

About us....





VERTO has been operating as a not-for-profit organisation that positively transforms the lives of individuals through the services we offer for over 40 years. These services include:

- Employment Services
- Training
- Indigenous Services
- Community services
- Tenants Advice & Advocacy
- Financial Counselling

With our team of more than 500 across the VERTO group, we represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an equal opportunity employer and welcome all applications, including from people with disability, those from culturally diverse backgrounds, and Indigenous Australians. All VERTO team members share the responsibility for the safety and wellbeing of the people who engage with us. We are happy to adjust our recruitment process to support accessibility needs.

Interested?

Please apply early as applications are being reviewed as they are received. Click on 'Apply Now'. Your application should consist of a tailored resume to suit this role.

Successful candidates will need to provide:

- National Police Check
- Right to Work
- myID.

Need more information?
Contact Human Resources on ••••@verto.org.au or call 04••-•••-754 for a confidential discussion.

Alternatively see our website at https://www.verto.org.au

Salary Packaging is available to all VERTO employees through AccessPay, more information can be found at https://accesspay.com.au.

Applications will close: The selection process will commence upon the receipt of applications & will close at 9am Monday the 7th September2026 or prior, if a suitable candidate is found.

📌 Call Centre Customer Service (Newcastle)
🏢 VERTO
📍 Newcastle