Hughes Recruitment Partners is partnering with a leading Adelaide organisation to recruit an experienced IT leader to take ownership of a diverse technology function spanning IT service delivery, enterprise projects, GIS solutions and customer experience.

Reporting to the Manager of Information Technology, you will lead a multidisciplinary team and bring together operational IT services and project delivery to create a coordinated, high-performing and customer-focused technology function.

The Role

This is a highly customer-facing leadership role, working across the organisation to understand business needs, improve the user experience and ensure technology services and solutions deliver genuine value to their customers.

This is a broad leadership role rather than a hands-on technical position, with a strong emphasis on people leadership, stakeholder engagement and customer-facing service delivery.

Key responsibilities will include

- Leading IT service delivery, including Service Desk operations, service standards and SLAs
- Leading the delivery of enterprise IT projects and digital initiatives
- Managing and developing a multidisciplinary team across projects, service delivery and GIS
- Building strong relationships with internal customers and understanding their technology needs
- Driving IT strategy and improvements in customer and user experience across technology services
- Providing oversight of project performance, governance and reporting




- Driving a culture of accountability, collaboration and service excellence.

About You

We are looking for an experienced technology leader who combines strong people leadership, customer engagement and IT delivery capability.

You will ideally bring:

- Experience leading technical, project and/or customer experience teams
- Demonstrated experience delivering complex organisation-wide technology projects
- Strong leadership skills with the ability to coach, develop and empower teams
- Strong knowledge of IT Service Management frameworks such as ITIL
- Understanding of customer experience and service design principles
- Exposure to enterprise systems, integrations and information management
- Strong stakeholder engagement, influencing and vendor management skills

A tertiary qualification in Project and/or Program Management or equivalent would be highly regarded.

This is an opportunity to step into a genuinely broad IT leadership position where you can influence how technology services are delivered, how projects are executed and how customers experience IT across the organisation.

You will inherit an established team and have the chance to drive improvements across service delivery, projects, GIS systems and customer experience. The role will be offered as a 5 year fixed term.

For a confidential discussion, contact Brett at Hughes Recruitment Partners on 04•••••313, or apply via SEEK.

📌 Solutions & User Experience Lead (Adelaide)
🏢 Hughes Recruitment Partners
📍 Adelaide