This newly created role will play a critical part in ensuring recent services, processes, tools and programs are understood, adopted and embedded across our retail and support teams. Working closely with the Head of Services, Retail Operations and Learning & Development, you'll help turn strategy into action and ensure initiatives deliver lasting business impact.

What you'll be doing
Leading training, communication and change management activities for Services initiatives.
Building retailer capability and confidence across Repairs, Aftercare, PCP, Custom Jewellery and future service offerings.
Developing knowledge frameworks, resources and support materials.
Supporting the rollout and embedding of new processes, technology and programs.
Tracking adoption, engagement and capability outcomes.
Partnering with key stakeholders to support business readiness and implementation success.
Creating a consistent and engaging Services experience across all markets.





About you

You are a robust communicator and relationship builder who enjoys bringing people on the journey. You have a passion for developing capability, simplifying complexity and helping teams adopt new ways of working. You are equally comfortable creating training materials, facilitating change and working with leaders to achieve business outcomes.

Why join the Services team?
Play a key role in shaping the future of Services at Michael Hill.
Lead meaningful initiatives that impact customers, retailers and business performance.
Build capability across Australia, Current Zealand and Canada.
Work collaboratively across multiple functions and stakeholder groups.
Help drive growth through successful adoption of Services initiatives.
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📌 Services Enablement Lead Queensland
🏢 Michael Hill
📍 Queensland