About You

We are seeking an experienced and motivated Order Management Team Leader to lead a high-performing team responsible for the accurate and timely processing of customer orders.

This role sits at the centre of our operations, acting as the key link between customers, internal teams, and the warehouse to ensure every order is delivered efficiently and accurately.

You’ll be leading within a fast-paced, high-volume setting, where strong prioritisation, attention to detail, and clear communication are critical to success.

Key Responsibilities
Lead, coach and develop a team of Order Management Specialists
Manage workload, training, performance, leave approvals and employee relations
Maintain a strong team culture focused on accountability, collaboration and customer service
Process and oversee orders via EDI, web portal and email, in line with vendor requirements
Ensure calls, emails and requests are actioned within agreed SLAs
Resolve issues efficiently, escalating where required
Drive continuous improvement across order management processes
Partner closely with internal stakeholders (Sales, Product, Warehouse) to deliver the best customer outcomes

Requirements and Advantages
Proven leadership experience in order management or a similar quick‑paced workplace




Strong people management skills with a hands‑on, lead‑by‑example approach
Solid understanding of end‑to‑end order processing (ordering, receipting, invoicing, returns, payments)
Ability to prioritise, work under pressure and maintain accuracy
Strong communication and stakeholder management skills
Proficiency in MS Office and ERP systems
A customer‑focused mindset with high attention to detail and a strong sense of ownership
A highly competitive salary package depending upon experience
Hybrid and sustainable working environment
Staff only on‑site gym & weekly corporate fitness classes
A selection of freshly prepared lunch options provided daily
Free on‑site parking and electric parking stations
A relaxed, contemporary office setting with smart casual dress
Access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners
Company paid parental leave scheme
Employee Assistance Program
On site school holiday program for children of Dicker Data staff

Only those with the legal right to work in Australia may apply for this position.

Only short‑listed candidates will be contacted.
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📌 Order Management Team Leader City Of Sydney
🏢 Dicker Data
📍 City of Sydney