About The Role
The Account Manager is responsible for driving commercial outcomes across a portfolio of clients, directly influencing net revenue retention, expansion revenue, product adoption, and long‐term client value.
This role owns the end‐to‐end client relationship, balancing retention, growth, and client success.
The Account Manager acts as a consultative partner, leveraging data, product knowledge, and industry insights to identify opportunities, mitigate risks, and deliver measurable business outcomes.
Success is defined by portfolio growth, strong client relationships, high product adoption, and consistent execution of commercial and operational standards.
What You'll Do Here
Portfolio Ownership & Growth
Own and manage a portfolio of 100+ accounts with responsibility for retention and revenue growth
Drive Net Revenue Retention (NRR) through upsells, expansion, and churn mitigation
Leverage data to prioritise high‐impact opportunities
Work in partnership with your clients to negotiate and influence the implementation of growth strategies
Client Retention & Relationship Management
Build strong, long‐term client relationships
Act as a trusted advisor aligned to client goals
Proactively identify churn risks and focus on churn prevention and retention
Manage escalations effectively
Deliver consistent, high‐quality communication
Consultative Selling & Adoption
Lead strategic conversations to uncover growth opportunities
Position products based on value
Drive product adoption
Translate needs into actionable recommendations
Execution & Operational Excellence
Maintain CRM hygiene and documentation
Execute AM Playbook and Business Review standards




Coordinate cross‐functional initiatives
Ensure timely follow‐ups and execution quality
Cross‐Functional Collaboration
Partner with internal teams to deliver outcomes
Advocate for client needs
Share insights and improve processes
What Success Looks Like
Achieving Net Revenue Retention (NRR) & upsell targets
High client retention and reduced churn
Strong proactive solutions focus and product adoption
Consistently meeting or exceeding KPIs
Adherence to processes and escalation procedures
Collaboration with internal & external stakeholders
Positive advocate of the FareHarbor brand and client advocacy
Core Competencies
Commercial acumen and revenue growth mindset
Relationship management skills
Retention and escalation management
Consultative selling
Organization and execution
Data‐driven decision making
Cross‐functional collaboration
Ownership mindset
Requirements
2+ years in Account Management or Customer Success
Proven ability to retain and grow accounts
Experience in Tourism and/or SaaS industry preferred
Strong communication and presentation skills
Bonus Points
Experience using Google Analytics, Looker Studio, SEMRush and Microsoft Clarity or similar applications
Optimising conversions on websites and SEO improvements




Bilingual in English and Thai or French
Benefits
Global leave benefit
22 weeks paid parental leave
2 weeks paid grandparent leave
Extended care and bereavement leave
Life insurance policy
Prospect to share your ideas and make a difference in a growing company.
Fast‐paced, high‐energy and engaging work environment.
25 days of annual leave
Work‐from‐home assistance
Educational Opportunities
Social hours & events and team‐building
Hybrid friendly
Wellness benefits (Headspace subscription & wellness webinars)
Equal Opportunity & Inclusion Statement
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive.
We're committed to inclusion, welcoming all qualified job seekers to apply and join our 'ohana.
FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws.
We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law.
If you need adjustments during the application or interview process, or on the job, we're here to support you.
Please reach out to your recruiter to request any accommodations.
This full‐time role is open to candidates with Australian Citizenship, Permanent Residency or Current Zealand residency or those who have a minimum 2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.
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📌 Account Manager (New South Wales)
🏢 Fareharbor
📍 New South Wales