Newstead, Brisbane, Australia | Posted on 04/10/2026
Job Description
Level 1 IT Support Officer
Newstead Head Office (Brisbane-based role)
Full‐time | Monday–Friday | 8:00am – 4:00pm
The Prospect
We're looking for a Level 1 IT Support Officer to join our growing team at RESINC Solar & Batteries.
This is a hands‐on, fast‐paced role where you'll be the first point of contact for all technology and system support across the business, ensuring our teams remain productive and operational at all times.
Working closely with our Business Systems Manager, you'll play a key role in service desk management, onboarding, system support, and documentation, helping drive efficiency and consistency across the business.
What You'll Be Doing
Service Desk & Support
Monitor and respond to incoming support requests, logging and prioritising tickets in line with SLAs
Resolve standard user issues including access, permissions, and basic troubleshooting
Escalate complex issues with clear documentation and context
Workplace Technology
Provide support across laptops, phones, headsets, and peripherals
Troubleshoot connectivity and device‐related issues to minimise downtime
Coordinate with vendors where required for hardware or support issues
User Access & Onboarding
Setup new starters with full system access from day one
Manage permissions, roles, and access control
Handle off‐boarding processes, ensuring all access is revoked and equipment tracked
System & Admin Support
Perform routine system updates and data corrections
Monitor system alerts and proactively flag issues
Support testing and rollout of system changes
Documentation & Process




Maintain and update the IT knowledge base and SOPs
Document all support interactions in line with ISO standards
Contribute to improving processes and reducing repeat issues
Requirements
What Success Looks Like
High percentage of tickets resolved within SLA (target *****%)
Fast response times (within ***** minutes during business hours)
Minimal backlog of unresolved tickets
Accurate onboarding with all users ready from Day 1
Positive internal feedback from team members on support quality
What We're Looking For
Must Have:
Experience supporting end users across systems and devices
Basic understanding of networking, user access, and troubleshooting
Strong communication skills (especially with non‐technical users)
Entry level (0–2 years experience) $55,000 – $65,000 + super
Mid range (2–4 years experience) $65,000 – $75,000 + super
Nice to Have:
Experience with CRM/ERP systems (e.g. Zoho or similar)
Exposure to ticketing systems and remote support tools
Experience with knowledge bases or documentation platforms
You'll Be Someone Who
Has a strong problem‐solving mindset
Stays calm under pressure and manages competing priorities
Communicates clearly and professionally
Has high attention to detail (especially with access and setup)
Takes ownership and follows through to resolution
Why Join RESINC Solar?
Join a fast‐growing, industry‐leading solar company
Work within structured systems and clear processes
Gain exposure to modern business systems (Zoho suite + internal tools)
Be part of a supportive, high‐performing team environment
Opportunity to grow within IT, systems, and operations
#J-*****-Ljbffr

📌 Level 1 It Support Officer (Brisbane)
🏢 Resinc Solar
📍 Brisbane