About Us
At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home.
Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.
This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives.
About the Role
Our Village Manager, South Coast NSW, is a key leadership position that blends sales, team and community building.
It's responsible for delivering positive customer experiences and service delivery to residents of 2 villages – Merimbula and Tura Beach – a total of 122 units – and spans all aspects of retirement village management, including operational, lifestyle and governance, to ensure the village provides high‐quality services in a safe and welcoming environment.
Specific responsibilities include:
Leading and supporting team members, residents, and contractors to create a safe, welcoming, and vibrant community
Managing resident welfare, facilities upkeep, and compliance with RVA standards and legislation
Fostering a culture of continuous improvement, collaboration, and high performance
Highlighting the features and perks of retirement community living to prospective residents
Promoting the profile of RSL LifeCare in the local area by building relationships with businesses, community groups and industry forums to promote the village
Implementing the Home Care strategy within the village and supporting awareness‐raising activities
About You
Whilst prior aged care sector experience will be highly regarded, we're seeking people with prior experience in an operational management capacity within a service sector
Excellent verbal and written communication skills
Demonstrated compassion, empathy,



and an ability to build meaningful relationships
Demonstrated ability to make decisions which balance commercial outcomes with customer experience and risk mitigation
Experience in leading and motivating teams, managing performance and employee wellbeing, and delivering on accountabilities
Computer and technology proficient
Excellent time and project management skills
A positive and flexible nature
Current First Aid and CPR qualification
Our benefits
Not‐for‐profit tax benefits – salary packaging of up to $15,900 per year.
This allows you to reduce your taxable income by receiving part of your salary as tax‐free benefits like super contributions, car leasing, and more
An additional $2,650 per year meal allowance
Staff discounts across 700 select retail stores through Maxxia Rewards
Leave Loading – 17.5% pay top‐up on paid annual leave
Future career progression opportunities across our four business units – Retirement Living, Residential Care, Home Care and Veteran Services
Our commitment to diversity and our values
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants.
We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role.
Clearances must be verified prior to commencing employment with RSL LifeCare.
Desired Skills and Experience
Retirement Living
Property Management
Customer Service
Relationship Management
Sales
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📌 Village Manager (New South Wales)
🏢 Rsl Lifecare
📍 New South Wales