Job Description
As a Collections & Recoveries Officer, you will liaise with internal departments and external partners during the collection and recovery process.
You will be responsible for adequate and timely collection of outstanding customer payments, in order to minimize costs, optimize returns whilst sustaining customer satisfaction.
Day To Day
Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.Communicate with debtors by telephone and in writing to solve arrearsMonitor payment behavior of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.Make payment agreements, determine plan of approach and ensure conditional payments.
Legal action is initiated if necessary.Communicate with debtor and internal/external stakeholders, report on development and record debtor and arrears history in applicable systems.Administer and maintain overview of own portfolio and ratings and elevate cases to the relevant internal departments (Recovery, Specialties, Non-Flow, Sales).
Your Profile
Strong ability to effectively communicate with internal and external customers.Excellent written and verbal communication skills.Ability to organise and prioritise work to assist the C&R; team in meeting daily, weekly and annual objectives.Consultative approach to working with all stakeholders – team playerAbility to respond or acquire knowledge to respond to internal and external customer requests promptly and correctly.Strong ability to share business and risk knowledge with other DLL members, in order to build a culture of risk management balanced with commercial objectives.
Extras




Specific experience in equipment leasing and vendor finance is ideal but not essentialUnderstanding of Vendor-based and Dealer-based finance partnerships, including both strategic commercial objectives and risk management principles.Degree or studies in accounting, finance, commerce or related field – may have completed, or still studying on a part time basis.Proficient in Microsoft Office products.
Settling In
At DLL, we are many things.
We are team members.
Family members.
Community members.
We are members of society.
Members of different cultures and nationalities.
Members of change.
We each have different beliefs, different passions, different viewpoints, talents, and interests.
We come from different backgrounds, cultures, nationalities, and histories.
But for all of our differences, we share one thing in common: Each of us are members of DLL.
Our company was founded in the Netherlands.
But today we are truly a multinational business.
We span more than 30 different countries and represent over 40 different nationalities across the globe.
Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines.
Many companies say they are European, North American, South American, Asian, or Australian.
At DLL, we are all these places and more.




We are a cross cultural collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.
Two working days per year volunteering for a local charityHealth and Wellness program including healthy food, free health checks, fun health & vitality activities.Flexible hours with possibility to work from homeCareer development opportunities: online learning, member development programs.
Choose Wellbeing
DLL's wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
Connection – Build meaningful connections with other membersHealth – Manage mental, emotional, and physical healthFinance – Provide learning opportunities to help members achieve personal financial healthLifestyle – Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL!
Valuable To Know
The selection process may involve an assessmentDLL's referral program appliesDLL is an equal opportunity employer.
We are committed to inclusive, barrier-free recruitment and selection processes and work environments.
If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.Hiring subject to successful completion of a background check.
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📌 Collections & Recoveries Officer (New South Wales)
🏢 Dll
📍 New South Wales