ResponsibilitiesProvide a high level of customer service to students and staffFollow up on students who require academic support, and engage them in an intervention plan where requiredIssue warning letters according to the Institute's policies and proceduresResponding to and managing a range of student enquiries and issuesCoordinating and scheduling classesPreparing student and trainer paperwork for coursesData entry of student enrolments, attendance and student completionsMake sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirementsAuditing student files for complianceProcess student admissions through the student management system & PRISMS if required, PRISMS system experience preferred but not essential, as training will be providedIssuing offer letters and listing with the agents and the marketing team only if requiredSkills and experienceDemonstrated experience in Education/RTOMinimum 2-3 years of Education/RTO experience requiredStudent management and AVETMISS system knowledgeAdvanced user-level experience with AVETMISS systems required
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📌 Rto Admin Officer (Melbourne)
🏢 RTOPilot
📍 Melbourne