Client Service & Administration Officers- APS4/5 - NV1 required
ACT Government Contract(Full Time)
12-month APS4/5 opportunity in Barton managing client enquiries and sensitive applications.
Australian citizenship and NV1 essential.
12-month Federal Government contract with extension potential
Australian citizenship and current NV1 clearance essential
McArthur is seeking an experienced Client Service and Administration Officer to support a Commonwealth Government department based in Barton.
This is a full-time contract opportunities suited to candidates with strong government administration, application-processing and client-service experience.
Successful candidates will work in a busy operational environment, managing sensitive enquiries and administrative processes in accordance with established policies and procedures.
Applicants must be Australian citizens and already hold a current Negative Vetting Level 1 security clearance or higher.
The opportunity
Full-time contract positions
Potential extension of up to 12 months
Expected commencement in October ****
37.5 hours per week
Barton, ACT location
APS4 and APS5 equivalent opportunities
Key responsibilities
Act as a primary contact for clients through telephone, email and face-to-face channels
Respond to enquiries and provide accurate advice in line with policies, procedures and service standards
Receive, review and process applications, ensuring information is complete and accurate
Maintain accurate client records and update internal systems
Liaise with internal teams, external service providers and government agencies
Coordinate and process sensitive external checks
Monitor administrative matters from commencement through to completion
Prepare clear written documentation and recommendations for delegate consideration
Contribute to the development and maintenance of Standard Operating Procedures
Support Team Leaders with policy, service-delivery and operational projects




Assist with broader administrative and client-service activities across the section
About you
To be successful, you will demonstrate:
Experience processing applications, cases, requests or other high-volume administrative matters
Strong client-service skills across phone and email channels
The ability to manage sensitive or challenging enquiries professionally
Excellent attention to detail and recordkeeping skills
Experience interpreting and applying government policies and procedures
Sound judgement and the ability to identify when matters require escalation
Strong organisation and time-management skills
The ability to manage competing priorities and meet tight deadlines
Confidence working independently and collaboratively in a team environment
A proactive approach to process improvement and operational support
Mandatory requirements
Applicants must:
Be an Australian citizen
Hold a current Australian Government NV1 security clearance or higher
Be available to work from Barton, ACT
Be able to commence in October ****
Applicants who only hold a Baseline clearance cannot be considered for these positions.
The following will be highly regarded:
Experience in security clearance or personnel-vetting processes
Knowledge of the Protective Security Policy Framework
Previous experience within DFAT, Defence or another Commonwealth security setting
Experience undertaking sensitive external checks
Experience preparing documentation or recommendations for delegate approval
Experience drafting or maintaining SOPs
Certificate III or IV in Government
APS4 and APS5 consideration
Candidates may be considered at the APS4 level, APS5 level or both.
Please state in your application whether you are seeking consideration for:
APS4 opportunities
APS5 opportunities
Both APS4 and APS5 opportunities
APS5 applicants should demonstrate experience managing more complex matters, independently interpreting policy, preparing recommendations and contributing to process improvement.
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📌 Client Service & Administration Officers- Aps4/5 - Nv1 Required (Canberra)
🏢 Wellington Shire Council
📍 Canberra