We are seeking an experienced Service Delivery Manager to provide operational leadership across our NDIS and Child Safety services in Cairns.This is a key leadership role responsible for ensuring services are safe, compliant, person-centred, and financially sustainable, while building strong teams and driving continuous improvement.Key responsibilitiesProvide operational leadership across disability and child safety service streams.Ensure service delivery meets all NDIS Practice Standards, Child Safety requirements, and legislative obligations.Lead, coach, and performance-manage service leaders and teams.Oversee intake, onboarding, and participant journey processes.Monitor service performance, funded ratios, and implementing improvement strategies where required.Manage escalated incidents, complaints, audits, and risk matters.Build strong relationships with participants, families, stakeholders, and referral partners.Contribute to service development, partnerships, and growth initiatives.Drive a culture of accountability, collaboration, and continuous improvement.About youYou are a confident, experienced operational leader with a strong background in disability and youth.
You balance compliance with compassion, and you are comfortable making decisions, managing risk,



and leading teams through complexity and change.You bringProven experience in a senior service delivery or operations roleStrong working knowledge of the NDIS and safeguarding frameworksDemonstrated leadership and people management capabilitySound judgement, emotional intelligence, and resilienceStrong communication, reporting, and stakeholder engagement skillsRelevant tertiary qualification or equivalent experienceCurrent NDIS Worker Screening and Working With Children CheckUnrestricted QLD driver's licenceAbility to meet all compliance and probity requirementsSenior leadership role with genuine influenceOpportunity to shape service quality, systems, and cultureSupportive executive leadership and skilled environmentYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a service delivery manager?
Do you have a current NDIS Worker Screening Check?
Do you have a current Australian driver's licence?
Have you completed a qualification in management?
Do you have customer service experience?
Do you have a current Police Check (National Police Certificate) for employment?
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📌 Service Delivery Manager (Queensland)
🏢 @
📍 Queensland