As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises.
By transporting medicines, toys, and machine parts, you are not only delivering goods—you are making moments possible for people worldwide.
At Kuehne+Nagel, our contribution counts in many ways.
Sea logistics is about more than moving containers; it's about orchestrating reliability, efficiency, and trust across oceans.
As a Sea Logistics Operational Care Team Supervisor, you'll ensure that every shipment runs smoothly, every process is sharpened, and every customer feels supported.
This role places you at the centre of operations: guiding your team, optimising workflows, and making sure service levels are not just met but exceeded.
You'll balance cost efficiency with quality, strengthen supplier relationships, and use data to drive smarter decisions.
How you create impact
Champion operational success: support the Operational Care team in improving workflows, reducing waste, and driving efficiency.
Guide the team: facilitate training, skill updates, and performance management to ensure consistent excellence.
Shape the journey: define and monitor SLAs, validate KPIs, and ensure timely, accurate customer information.
Solve challenges: manage supplier contracts, resolve disputes with Customs/MPI/MedSafe, and support complex shipments.
Drive improvement:



analyse KPI dashboards, increase automation via eTouch, and ensure billing accuracy with 95 % invoice quality.
Deliver results: confirm expected gross profit within 24 hours, minimise deferrals, and ensure costs are correctly posted in the systems.
What we would like you to bring
Hard skills: freight forwarding and supply chain expertise, strong knowledge of KN services and systems, project–management experience, and commercial acumen with initial P&L; exposure.
Soft skills: proven leadership of small teams, strong communication, problem‐solving, adaptability, and customer focus.
Personal qualities: resilience, accountability, and a proactive mindset for continuous improvement.
Other: fluent in the local language with advanced English proficiency, valid Australian driver's licence, and availability for domestic travel.
What's in it for you
Along with a competitive remuneration package, we want to motivate our employees in all aspects.
Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:
Corporate rates for Private Health Care Insurance
Free Flu Vaccination Program
Inclusive Gender‐Neutral Parental Leave Policy to support all parents
Attractive long‐service awards
Novated leasing
Charity and volunteering events
Versatile work arrangements
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📌 Sea Logistics Export Operational Care Supervisor (New South Wales)
🏢 Kuehne+Nagel
📍 New South Wales