HVAC Technical Customer Support Specialist | Step Into an Office-Based Role
Provide technical advice and product support
Assist with troubleshooting installation, servicing and product-related issues
Respond to technical enquiries via phone and email
Use Your HVAC Expertise in a New Way
Ready for a change without leaving the HVAC industry?
You've built valuable hands‐on experience as an HVAC or Refrigeration Technician—now it's time to put that knowledge to work in a different way.
If you're looking to step away from the tools while staying connected to the industry, this is an opportunity to build a long‐term career where your technical expertise, problem‐solving skills and customer focus will make a real impact.
Join an established global leader within the HVAC industry that's recognised for its quality products, supportive culture and commitment to developing its people.
You'll be part of a collaborative team where your experience is valued, your ideas are welcomed and your career can continue to grow.
About the Role
As a Technical Customer Support Specialist, you'll become a trusted technical resource for customers, technicians and internal teams.
You'll provide expert advice, assist with troubleshooting, coordinate service enquiries and help ensure customers receive practical, timely solutions.
Using your hands‐on industry experience, you'll solve technical problems, support customers and help the team deliver outstanding service.
This position is based in Sydney.
The role is office‐based initially, with hybrid working available after successfully completing your probation period.
You'll be comfortable using computers, have a positive attitude, and be ready to take your experience to the next level.
No previous office experience is required.
What matters most is your solid HVAC knowledge, excellent communication skills, and a genuine passion for helping customers.




If you're eager to learn, enjoy solving problems, and want to be part of a supportive team, we'd love to hear from you.
What You'll Be Doing
Provide technical advice and product support to trade customers, technicians and internal teams
Respond to technical enquiries via phone and email
Assist with troubleshooting installation, servicing and product‐related issues
Coordinate service requests, warranty claims and product returns
Prepare service reports and maintain accurate documentation
Develop and update technical guides, product information and training resources
ternal product training and knowledge sharing
Gather customer feedback to assist with ongoing product improvements
Work collaboratively across the business to deliver an outstanding customer experience
What You'll Bring
Previous experience within the HVAC, air conditioning or refrigeration industry
A trade qualification in Air Conditioning and Refrigeration
ARCtick Licence (or the ability to obtain one)
Supervisor or Contractor Licence (highly regarded)
Strong technical troubleshooting and problem‐solving skills
Excellent communication and relationship‐building abilities
A customer‐focused approach with a genuine desire to help others
Confidence using computer systems and preparing accurate documentation
The ability to manage competing priorities in a busy environment
What's in It for You
Take the next step in your career without leaving the HVAC industry
Step away from the tools while continuing to use your technical expertise every day
Join a respected global organisation with a strong industry reputation
Work alongside a knowledgeable and supportive team
Ongoing training, mentoring and career development
Genuine long‐term career opportunities
Office‐based role with hybrid flexibility available after probation
A positive workplace where your experience is recognised and valued
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📌 Hvac Technical Customer Support Specialist | Step Into An Office-Based Role (New South Wales)
🏢 Katz Recruitment
📍 New South Wales