At Junction Support Services, we exist to support people to live better lives.
Every day, our teams help young people overcome barriers, build confidence and reconnect with opportunity.
About the Program
The Homes First Program is an exciting, multi‐year pilot initiative designed to support single adults, families, and young people who are experiencing homelessness or rough sleeping.
Our goal is simple yet powerful: secure safe, long‐term housing first, then wrap around the flexible, culturally safe and trauma‐informed supports needed for individuals and families to thrive.
Guided by the internationally recognised Housing First principles, our work reflects the belief that:
Everyone has a right to a home
Housing and support are separate
Support is flexible and available as long as needed
Individuals have choice and self‐determination
Engagement is active, without coercion
Practice is recovery‐oriented
Social and community inclusion matters
A harm‐reduction approach underpins all support
The program spans three years of case management, with an additional year of intermittent support to ensure ongoing stability.
The outcomes we strive for include long‐term housing, improved mental and physical health, and strengthened connection to community.
You will join a passionate multidisciplinary team that includes:
Team Manager
Homes First Case Managers
Aboriginal Case Managers
Dual Diagnosis Clinicians
Peer Support Workers
Together, we work toward a future where homelessness is rare, brief, and non‐recurring.




The Role – Homes First Case Manager
We are seeking several compassionate, skilled, and values‐driven Homes First Case Manager to support individuals and families to secure and maintain protected, sustainable housing.
This role is part time (0.8 FTE) ***** hours or full time (1.0 FTE) 76 hours per fortnight on a fixed term basis till June ****.
In this role, you will:
Provide flexible, trauma‐informed, culturally safe case management
Complete comprehensive needs assessments and develop client‐led support plans
Offer practical support to individuals and families, including accompanying children
Connect clients with our multidisciplinary team and external service providers
Support clients to strengthen daily living skills where there are service gaps
Promote self‐determination, especially for Aboriginal clients, including connection to Country and community
Champion a recovery‐focused, harm‐reduction approach
Work collaboratively to prevent future episodes of homelessness
This is a deeply meaningful role where you can see the direct impact of your work every day.
What You Bring
A strong understanding of Housing First principles




Experience supporting vulnerable individuals or families
The ability to build trust, empower clients, and work respectfully within diverse cultural contexts
A strengths-based mindset and commitment to trauma‐informed practice
Excellent collaboration skills and a passion for social justice
Why Join Us?
Be part of a groundbreaking program that is reshaping the homelessness response
Work in a supportive, multidisciplinary team that values collaboration and wellbeing
Make a lasting difference in the lives of individuals and families
Enjoy a role with clear purpose, variety, and real community impact
If you are driven by purpose and motivated to help people achieve stability, wellbeing, and recovery, we would love to hear from you.
Apply Now!
Please click 'Apply' to submit a resume that details your experience, address the key selection criteria outlining your attributes and achievements & a Cover Letter that outlines why you would be a great fit for this position.
For any other inquiries, please contact People & Culture .
Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion.
We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations.
We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.
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📌 Homes First Case Manager (Shepparton)
🏢 Junction
📍 Shepparton