About The Role
We are seeking a highly motivated and process-driven Business Analyst with a sharp eye for detail and a passion for process excellence.
This role is ideal for someone who thrives on analyzing, documenting, and improving business processes—especially those related to communication templates, marketing workflows, and stakeholder engagement.
As a Business Analyst, you will be instrumental in mapping and refining cross-functional processes that support marketing initiatives, campaign management, and customer communications.
This is not a technical role—a strong functional understanding and process orientation is key.
Key Responsibilities
Collaborate with Marketing, Communications, and Product teams to map end-to-end business processes related to campaigns, templates, and content workflows
Lead process mapping of templates, identifying interdependencies, gaps, and process inefficiencies
Conduct Business Verification Testing (BVT) to ensure processes and changes are aligned with business expectations before rollout
Document and analyze current-state vs future-state processes, identifying bottlenecks, risks, and improvement opportunities
Translate functional requirements into clear and structured process documentation using tools like Visio, Lucidchart, or equivalent
Facilitate workshops and process walkthroughs with stakeholders to validate business needs and drive alignment




Support governance of communication templates—tracking changes, approvals, and ownership across teams
Maintain a strong understanding of business objectives to ensure process improvements align with strategic goals
What We're Looking For
7+ years of experience as a Business Analyst, preferably in a process-heavy or operations-focused environment
Strong experience in working with XMLs
Proven experience in process mapping, process documentation, and functional analysis
Hands-on experience with Business Verification Testing and process validation techniques
Strong functional understanding of marketing or communication workflows, including template governance and campaign execution
Prior exposure to Airdocs and Salesforce Marketing Cloud (or similar marketing automation/communication platforms)
High proficiency in Excel, Jira, and Confluence for documentation, tracking, and collaboration
Familiarity with BPMN, Visio, Lucidchart, or similar process modeling platforms
Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders
Solid analytical thinking, attention to detail, and a passion for continuous improvement
Please note: This role requires you to work from the office 3 days a week.
(Location: Sydney CBD)
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📌 Business Analyst – Communications Engine & Process Mapping (Sydney)
🏢 Advance Delivery Consulting
📍 Sydney