MAYDAY is partnering with a leading national insurer on a newly createdTechnical Claims Managerrole within their Commercial Property, Construction and Engineering Claims team.
This senior technical leadership position has been created to uplift technical capability across the claims function, providing expert guidance, coaching and support to Service Managers and Technical Specialists managing complex and high-value claims.
You will act as a trusted technical authority across Commercial Property, Construction, Engineering, Building Warranty, SME and Corporate ISR portfolios.
The role focuses on strengthening claims capability, improving technical consistency, supporting succession planning and embedding best-practice claims standards.
While there are no direct reports, you will have significant influence through coaching, mentoring, escalation support and technical leadership across teams nationally.
BenefitsPermanent full-time opportunity
$180,000 - $200,000 salary package
Adaptable hybrid working model (office and work-from-home balance)
15% annual performance bonus
Additional Life Leave and bonus leave benefits
Purchased leave options
Gender-equal parental leave, including paid superannuation
Employee and family insurance discounts
Wellbeing, financial and legal support programs
Corporate partner discounts and wellbeing initiatives
The Opportunity
MAYDAY is partnering with a leading national insurer on a newly createdTechnical Claims Managerrole within their Commercial Property, Construction and Engineering Claims team.




This senior technical leadership position has been created to uplift technical capability across the claims function, providing expert guidance, coaching and support to Service Managers and Technical Specialists managing complex and high-value claims.
You will act as a trusted technical authority across Commercial Property, Construction, Engineering, Building Warranty, SME and Corporate ISR portfolios.
The role focuses on strengthening claims capability, improving technical consistency, supporting succession planning and embedding best-practice claims standards.
While there are no direct reports, you will have significant influence through coaching, mentoring, escalation support and technical leadership across teams nationally.
The Prospect
Benefits
Permanent full-time opportunity
Stunning Melbourne Office
$180,000 - $200,000 salary package
Flexible hybrid working model (office and work-from-home balance)
15% annual performance bonus
Additional Life Leave and bonus leave benefits
Purchased leave options
Gender-equal parental leave, including paid superannuation
Employee and family insurance discounts
Wellbeing, financial and legal support programs
Corporate partner discounts and wellbeing initiatives
Key Responsibilities
Provide technical guidance,



coaching and mentoring across complex claims portfolios
Act as the escalation point for large, complex and high-value claims
Support claims strategy, policy interpretation, coverage decisions and governance matters
Set technical standards and drive consistent claims practices
Identify opportunities for process improvement and uplift technical capability
Partner with internal stakeholders, legal teams and external experts on complex matters
Support Service Managers and claims teams through development, knowledge sharing and mentoring
About You
You will bring:
Strong experience managing large-loss and complex commercial claims
Background in Commercial Property, ISR, Construction, Builders' Warranty, or Engineering claims
Experience in a senior technical claims, advisory or leadership role
Ability to coach, influence and develop claims professionals
Strong knowledge of policy interpretation, coverage and claims governance
Confidence managing complex stakeholder relationships and challenging claim outcomes
A proactive approach with strong commercial judgement and accountability
This is an opportunity for an experienced technical claims professional to step into a highly influential role, shaping claims capability, mentoring others and driving technical excellence across a complex commercial claims environment.
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📌 Technical Claims Manager (Melbourne)
🏢 Mayday Recruitment Group
📍 Melbourne