Netstar Australia is a leading provider of innovative technology solutions and services.
For over 20 years, we have been helping businesses across a range of industries achieve their goals through the latest digital tools and platforms.
Our mission is to empower our customers with the resources they need to succeed in the up-to-date, fast-paced business landscape.
About Us
Netstar Australia is a leading provider of innovative technology solutions and services.
For over 20 years, we have been helping businesses across a range of industries achieve their goals through the latest digital tools and platforms.
Our mission is to empower our customers with the resources they need to succeed in the modern, fast-paced business landscape.
About the Role
Are you a confident communicator who enjoys solving problems, managing cases, and working cross-functionally to deliver real outcomes for customers?
We're looking for a Customer Care Specialist to become the first point of contact for customers using products and services.
This is a hands-on role where you'll collaborate with internal teams and technicians and take ownership of cases through to resolution.
What You'll Do
Be the first line of support for customers and field technicians
Troubleshoot product issues across a range of GPS & telematics solutions
Manage customer cases end-to-end, ensuring timely and effective resolution
Liaise confidently with internal stakeholders such as Technical Support, Engineering, Billing and Sales
Document case progress and outcomes accurately in our CRM
Proactively communicate with customers to keep them informed
Identify opportunities for service improvement and contribute to team initiatives
What Makes You a Great Fit




Experience in case management or working in an environment where you own and drive issues through to resolution
Strong communication skills — you can engage confidently with both customers and internal stakeholders, including technical teams
Ability to troubleshoot technical or product-based issues (GPS/Telematics/Software support experience is highly regarded but not essential — full training provided)
A proactive, solutions-oriented mindset
Excellent organisational and time management skills
Previous experience in a service delivery, technical support, or customer operations role is highly desirable
Problem-Solver: You think critically, act swiftly, and deliver results.
What's in It for You?
Be part of an innovative, growing business in the GPS & Telematics space
A Vibrant Work Environment: Inclusive culture, supportive colleagues, and room for innovation.
Convenient Location: Steps from Macquarie Park Metro and Macquarie Shopping Centre.
Competitive Compensation & Benefits: Your hard work deserves recognition.
Opportunities for learning and growth — technical training provided
Hybrid work flexibility available
Ready to Join the Team?
We encourage applications from candidates with diverse backgrounds and experiences.
If you require any adjustments or additional support during the recruitment process, please don't hesitate to let us know.
ClickApply Nowand start your journey with us.
We look forward to welcoming you aboard!
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📌 Customer Care Specialist (Sydney)
🏢 Netstar Australia
📍 Sydney