Senior Customer Contact Workflow Architect (Hybrid) (Melbourne)

Senior Customer Contact Workflow Architect (Hybrid) (Melbourne)

08 Aug
|
VicRoads
|
Melbourne

08 Aug

VicRoads

Melbourne

VicRoads is seeking a Senior Workflow Analyst to act as the operational SME for our customer contact platforms, including Amazon Connect and QMS.
You will optimise routing, queues, skill profiles and workflows to improve customer outcomes and efficiency, while improving frontline operations and embedding recent capabilities.
Working across CCC and CSC, you will configure and continuously improve contact technologies, ensuring effective routing across phone, branch, and digital channels.
#J-*****-Ljbffr

📌 Senior Customer Contact Workflow Architect (Hybrid) (Melbourne)
🏢 VicRoads
📍 Melbourne

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