11d ago , from Advertising Industry Careers
About the OpportunityOur company is powered by people and by software.
It is crucial to ourorganisation that employees and software work together seamlessly, to driveoperational efficiency, ensure productivity and manage costs.
This individualwill lead the Change and Adoption team's WalkMe capability and support theexecution of digital adoption initiatives across Flight Centre Brand, to ensurethe organisation is getting the most out of its digital assets.
As the Digital Adoption Lead, you will be responsible for helping the businessstrategically drive adoption and engagement with our enterprise software.
Youwill work closely with stakeholders throughout the organisation, including theFCB PMO team, Operations and Learning and Development, to develop and execute aholistic strategy based on value and impact with a strong focus on userexperience.
You are responsible for the efficiency and effectiveness ofWalkMe-related systems and processes, productivity, data integrity, processconsistency, documentation and training.
Candidates must be based in Brisbane, or willing to relocate.
What you will be doing:Assess needs rapid, design creative solutions, measure results, and iterate todrive better outcomes
Own the WalkMe backlog and roadmap, keeping delivery prioritised and alignedto business value




Design and build WalkMe content grounded in real instructional design andadult learning principles
Facilitate discussions and build stakeholder consensus, from first pitchthrough to final sign-off
Measure and evaluate impact against KPIs, proving the ROI your work delivers
Set the standard for WalkMe governance and best practice, and coach DigitalAdoption Specialists to the same bar
Act as the go-to WalkMe expert, shaping how the platform is used today andwhere it goes next
We would love to hear from you if you have:WalkMe building experience
Ability to prioritise and deliver across multiple stakeholders based on valueto the business
Background in UX design, L&D;, change management or project management is anadvantage
Bachelor Degree in IT related field (desirable) or 3 years IT industryexperience** Please advise your leader before applying **Please note: applications can only be considered by candidates who are based,and have the right to work, in Australia without restriction or requiring visasponsorship.
Remote working options are not available for this position.
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📌 Walkme Digital Adoption Lead (Queensland)
🏢 Flight Centre Travel Group
📍 Queensland