Close Inclusive Collection Job Postings Notification
"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it's critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what 'ohana truly means. "
Andaz Andaz Gold Coast AU - QL - Gold Coast
Guest Service Operations
Entry Level Manager
Full-time
Local
Summary
At Andaz Gold Coast, arrival is more than a check-in.
It is the first feeling of the hotel.
We are looking for a
Concierge Assistant Manager
who brings warmth, curiosity and a genuine love of the Gold Coast to every guest interaction.
Someone who notices the details, reads the moment and knows how to turn a easy recommendation into a memorable experience.
From the first morning arrivals to local discoveries, restaurant recommendations and thoughtful guest requests, you will help guests experience the destination through a distinctly Andaz lens.
What you'll do
Welcome guests with warmth, confidence and personality
Create seamless arrival and departure experiences
Share thoughtful, locally inspired recommendations across dining, culture, beaches, shopping and experiences
Assist with restaurant reservations, transport, activities and special requests
Anticipate guest needs and create personalised moments throughout their stay
Build strong relationships with local venues, operators and experience partners
Work closely with Front Office,



Guest Services and other hotel colleagues to ensure every guest journey feels effortless
Stay curious about what is happening across the Gold Coast and continually discover new places worth sharing
Qualifications
About you
You are naturally welcoming, calm and intuitive.
You enjoy meeting people, asking the right questions and finding the perfect recommendation rather than simply offering the obvious one.
You will bring:
Previous experience in luxury hospitality, concierge, front office or guest services
Strong knowledge of the Gold Coast, or a genuine passion for discovering it
Excellent communication and interpersonal skills
Confidence handling multiple guest requests while maintaining attention to detail
A proactive, solutions-focused approach
Flexibility to work morning shifts, weekends and public holidays
A genuine desire to create experiences guests will remember
Already have ongoing working rights for Australia – no sponsorship can be offered
Life at Andaz
Andaz is about discovering a destination differently.
We celebrate individuality, local culture and genuine human connection.
At Andaz Gold Coast, you will join a hotel shaped by ocean light, hinterland character and the creative energy of the Coast.
You will have the freedom to bring your personality to work, share what you love about the destination and help create a guest experience that feels personal, spontaneous and unmistakably local.
Be curious.
Know the neighbourhood.
Make their morning memorable.
Hyatt Regency Huntington Beach Resort and Spa | Huntington Beach , CA , US
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📌 Concierge Assistant Manager (Pre-Opening) (Gold Coast)
🏢 Hyatt Hotels
📍 Gold Coast