Let your passion fly!
Cathay Pacific is recognised as one of the world's leading airlines, operating flights to destinations across Asia, Europe, North America, and the Middle East through its hub in Hong Kong.
We are known for our award-winning service, modern fleet, comfortable cabins, and distinguished Business Class Lounges.
We are committed to inspiring travellers and serving as a gateway to global experiences.
J oin us and discover just how far you can go!
Role Introduction
We are seeking a
Senior Airport Lead
for a
6-month, fixed-term, full-time position
, based at
Adelaide Airport
.
This role oversees and supervises the team during an operational shift to ensure our airport operations run smoothly and efficiently in Adelaide, whilst conforming to safety and security standards.
The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach.
Key Responsibilities
Item 1 of 7, Item 1 of 7, Lead and supervise GHA teams dedicated to Cathay flight operations, including conducting flight briefings, and fostering a motivated and positive team environment
Item 2 of 7, Item 2 of 7, Ensure GHA teams are equipped with product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch points
Item 3 of 7, Item 3 of 7, Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
Item 4 of 7, Item 4 of 7, Promoting and developing a culture of zero tolerance on safety and security incidents
Item 5 of 7,



Item 5 of 7, Continuously drive improvement in operational performance, effectiveness and productivity
Item 6 of 7, Item 6 of 7, Proactively prevent and manage flight disruptions and irregularities
Item 7 of 7, Item 7 of 7, Support and carry out station administration duties as required
Requirements
Item 1 of 10, Able to work shifts from Monday to Sunday
Item 2 of 10, Item 2 of 10, At least 2 years customer service experience, preferably in airlines or airport services At least 2 years customer service experience, preferably in airlines or airport services
Item 3 of 10, Item 3 of 10, Demonstrable ability to work independently Demonstrable ability to work independently
Item 4 of 10, Item 4 of 10, Self-motivated, builds constructive and effective working relationships Self-motivated, builds constructive and effective working relationships
Item 5 of 10, Item 5 of 10, Strong customer service mentality with superior interpersonal and communication skills Strong customer service mentality with superior interpersonal and communication skills
Item 6 of 10, Item 6 of 10, Proven experience in motivating, coaching and developing team members Proven experience in inspiring, coaching and developing team members
Item 7 of 10, Item 7 of 10,



Capability to plan and prioritise a high volume of workload Capability to plan and prioritise a high volume of workload
Item 8 of 10, Item 8 of 10, Self-motivated, reliable and committed leader who enjoys teamwork Self-motivated, reliable and committed leader who enjoys teamwork
Item 9 of 10, Item 9 of 10, Actively seeks continuous improvement and embraces data driven insights.
Actively seeks continuous improvement and embraces data driven insights
Item 10 of 10, Item 10 of 10, Demonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situations Demonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situations
Item 1 of 2, Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world's Top 10 Global Airlines
Item 2 of 2, Fly high with career development opportunities to diversify your skills and experience w ithin Cathay Pacific
Personal & Application Information
Kindly submit your application along with a cover letter detailing your relevant experience and your interest in this position.
Applicants must have unrestricted work rights in Australia.
Please be advised that visa sponsorship is not offered for this position.
Cathay Pacific Airways is an equal opportunity employer.
All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status
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📌 Senior Airport Lead (Adelaide)
🏢 Cathay Pacific Airways
📍 Adelaide