Solar Operations Administrator / Manager
Solar Operations Administrator / Manager
HAS Energy
Location:Springvale
Employment Type:Full-time
Salary:Depending on experience
About HAS Energy-LOCAL DIRECT INSTALLER
HAS Energy,LOCAL DIRECT INSTALLER, is a growing renewable energy company specialising in residential and commercial solar, battery storage, air conditioning and energy-efficiency upgrade projects.
We manage projects from initial sale through to design, installation, compliance, customer handover and after-sales support.
We are looking for an experienced and highly organised Solar Operations Administrator / Manager to take ownership of daily operations and ensure every project progresses smoothly from sale to completion.
About the Role
This is a hands-on role involving customer communication, installation coordination, compliance administration, contractor management and operational reporting.
The successful candidate will work closely with our Sales, Administration, Finance, Compliance and Installation teams, as well as customers, electricians, suppliers and manufacturers.
This role is suitable for an experienced solar administrator ready to step into a more senior position, or an operations manager who is comfortable remaining involved in day-to-day administration.
Key Responsibilities
Manage solar, battery and air-conditioning projects from sale through to completion
Review sales handovers and ensure all required customer and project information is available
Coordinate customers, installers, electricians, subcontractors and suppliers
Schedule installations, site inspections, service visits and rectification work
Monitor installation capacity, job progress and daily operational workload
Contact customers regarding installation dates, approvals, payments and outstanding information
Manage DNSP pre-approval and post-installation processes
Assist with STC, Solar Victoria, VEU and other rebate-related administration
Check installation photos, serial numbers, compliance certificates and supporting evidence
Ensure all customer communication, documents, notes and job updates are recorded in CRM




Create, assign and manage Helpdesk tickets
Ensure every task and ticket has an owner, status and next follow-up date
Coordinate warranty claims, customer complaints and after-sales service
Liaise with manufacturers and suppliers regarding warranty and technical matters
Identify delayed, high-risk or non-compliant jobs and escalate them promptly
Maintain and review daily task and follow-up lists
Update all outstanding items at the end of each day
Prepare reports and agenda items for Operations Meetings
Support and guide other administration team members
Improve internal systems, workflows and operating procedures
Management Responsibilities
Depending on experience, the successful candidate may also:
Supervise and support the Administration Team
Allocate daily tasks and monitor completion
Review overdue jobs and Helpdesk tickets
Manage installer and subcontractor performance
Monitor operational KPIs and service standards
Coordinate the resolution of customer complaints
Lead or participate in weekly Operations Meetings
Identify workflow gaps and implement improvements
Ensure staff follow company procedures
Coordinate between Sales, Operations, Finance and Compliance
Report operational risks, delays and outstanding matters to management
Skills and Experience
Previous experience in solar operations, administration or project coordination
Strong understanding of solar and battery project workflows
Knowledge of DNSP, STC, Solar Victoria or VEU processes is highly regarded
Experience coordinating installers, electricians or subcontractors
Strong customer service and communication skills
Strong organisation and time-management skills




Ability to manage multiple jobs and competing priorities
Strong attention to detail
Ability to identify issues and follow them through to resolution
Experience using CRM or ERP systems
Experience with Odoo is highly regarded
Good Microsoft Office and Google Workspace skills
Clear written and spoken English
Mandarin-speaking ability is an advantage but not essential
What We Are Looking For
We are looking for someone who:
Takes ownership of tasks and projects
Follows matters through until they are completed
Communicates professionally with customers and contractors
Keeps accurate and detailed records
Checks Odoo before requesting information from other team members
Can work independently and make practical decisions
Identifies risks and problems early
Escalates unresolved matters appropriately
Works well under pressure in a fast-paced environment
Can coordinate across Sales, Operations, Finance and Installation teams
Is comfortable holding staff and contractors accountable
Is willing to improve systems and procedures
What We Offer
A key role in a growing renewable energy company
Opportunity to progress into a senior operations management role
Training across solar, batteries, air conditioning and government energy programs
Exposure to residential and commercial energy projects
Support from an experienced management and technical team
Long-term career development opportunities
Market-competitive salary based on experience
Aussie team company
How to Apply
Please submit your resume and a short cover letter outlining:
Your solar, electrical, construction or operations experience
Your experience managing customers, installers or projects
Any experience with DNSP, STC, Solar Victoria or VEU processes
Your availability to start
Your expected salary
Only shortlisted candidates will be contacted.
Be careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 Solar Operations Administrator / Manager (Melbourne)
🏢 hasenergy
📍 Melbourne