Level 2/3 Support Engineer | Canberra | $85,000 - $110,200 + Super (Depending on Experience)
Looking to step into a technical role where no two days are the same?
We're partnering with a well-established Managed Service Provider (MSP) that delivers IT solutions to a diverse range of Australian businesses. Due to continued growth, they're looking to add
two experienced Level 2/3 Support Engineers
to their Canberra team.
This is a hands-on technical role suited to someone who enjoys solving complex infrastructure issues, working across Microsoft technologies, and delivering exceptional customer service in a fast-paced MSP environment.
What's on Offer
$85,000 - $110,200 + Super (depending on experience)
Permanent full-time prospect
Modern Microsoft-focused technology stack
Exposure to a wide variety of client environments
Ongoing training and professional development
Collaborative and supportive technical team
Stable business with genuine career progression opportunities
Office-based role (5 days per week)
About the Role
Working within a high-performing Service Delivery team, you'll provide Level 2/3 technical support across multiple client environments, taking ownership of escalated incidents through to resolution while maintaining exceptional customer service.
You'll be responsible for:
Providing Level 2/3 technical support across Microsoft infrastructure environments
Managing escalated support tickets within agreed SLA timeframes
Troubleshooting complex desktop, server and networking issues
Supporting Microsoft 365, Intune and Windows Server environments




Diagnosing internet connectivity issues and resolving network faults
Installing, configuring and maintaining hardware and software
Maintaining accurate documentation, ticket notes and technical procedures
Escalating complex issues where required while keeping clients informed throughout the support process
Collaborating closely with engineers and contributing to continuous service improvements
Technical Skills
We're looking for experience across:
Microsoft 365
Windows Server administration
Windows 10 & Windows 11
Active Directory & Group Policy
DNS, DHCP and TCP/IP networking
VPNs and remote connectivity
Microsoft Office applications
Hardware deployment and troubleshooting
Strong fault-finding and root cause analysis
Nice to Have
3+ years' experience within a Managed Service Provider (MSP)
Experience with cybersecurity best practices and frameworks including NIST, Essential Eight or ISO *****
Experience supporting multiple client environments
Exposure to backup, disaster recovery or endpoint security solutions
About You
You'll be someone who enjoys solving technical problems, communicating with clients and taking ownership of issues from start to finish.
You'll ideally have:
3+ years' experience in an MSP or similar technical support environment
Excellent troubleshooting and analytical skills
Outstanding customer service and communication skills
Strong time management and prioritisation abilities
A proactive approach to learning and continuous improvement
The ability to work independently while contributing positively to a collaborative team
#J-*****-Ljbffr

📌 Support Engineer (Canberra)
🏢 Searchability®
📍 Canberra