Business analyst - Health insurance and claims
Infosys Consulting is seeking an experienced Business Analyst (BA) with strong Insurance and Health Insurance domain expertise to support large‐scale Claims Transformation programs. The role will work closely with business stakeholders, product owners, and delivery teams to translate complex business needs into clear, actionable requirements within an Agile delivery environment.
The successful candidate will bring a blend of business analysis capability, insurance domain knowledge, and Agile delivery experience, enabling effective collaboration across business, technology, and operations teams to deliver customer‐centric and regulatory‐compliant outcomes.
Requirements
Location: Australia (Sydney / Melbourne)
Employment Type: Permanent / Contract
Domain: Insurance & Health | Digital & Transformation
Key Responsibilities
Business Analysis & Requirements Management
Elicit, analyse, and document business and functional requirements across
claims, policy servicing, and customer journeys
Translate business needs into
epics, features, user stories, and acceptance criteria
aligned to programme and product objectives
Support end‐to‐end requirements management across discovery, delivery, testing, and implementation phases
Ensure requirements are clear, prioritised, traceable, and aligned with business outcomes and regulatory standards
Claims Transformation Delivery
Support the delivery of
Claims Transformation initiatives
, including process re‐engineering, digitisation, system modernisation, and capability uplift
Work closely with claims operations, underwriting, customer service,



and technology teams to improve efficiency, customer experience, and compliance
Contribute to transformation programs involving
core claims platforms, workflow systems, rules engines, and digital channels
Agile Delivery Support
Operate as an
Agile Business Analyst
within Scrum or SAFe teams
Participate actively in Agile ceremonies including
backlog refinement, sprint planning, reviews, and retrospectives
Partner closely with
Product Owners and Scrum Masters
to support prioritisation, scope definition, and value delivery
Enable the squad to deliver iterative, high‐quality outcomes with a strong customer and business value focus
Stakeholder & Domain Engagement
Engage with
Insurance and Health Insurance business stakeholders
to understand business processes, pain points, and future‐state needs
Act as a bridge between business and technology teams, ensuring a shared understanding of requirements and outcomes
Support change management and business readiness activities, including workshops, walkthroughs, and UAT support
Risk, Compliance & Governance
Ensure requirements and solutions align with
insurance regulatory, risk, and compliance obligations
Identify risks, issues, and dependencies early and accelerate as required




Support governance processes through accurate documentation and audit‐ready artefacts
Required Skills & Experience
Proven experience as a
Business Analyst
within
Insurance or Health Insurance
environments
Strong hands‐on experience working on
Claims Transformation programs
Demonstrated experience as an
Agile BA
, working in Scrum or SAFe delivery models
Strong requirements elicitation and documentation skills (epics, user stories, acceptance criteria, process flows)
Experience working closely with
Product Owners, delivery teams, and senior business stakeholders
Excellent communication, facilitation, and stakeholder management skills
Experience delivering transformation initiatives within
claims platforms, policy systems, or digital insurance products
Exposure to regulated environments and collaboration with
risk, compliance, privacy, and legal teams
Familiarity with tools such as
Jira, Confluence, Azure DevOps, Miro, Visio
Consulting or qualified services background
Qualifications
Tertiary qualification in
Business, Information Systems, Technology, or a related discipline
Relevant BA or Agile certifications (CBAP, CCBA, Agile BA, SAFe, Scrum) – desirable
Weofferyougreatopportunitieswithinadynamicallygrowingconsultingorganization.Youwillelaborateanddeliverbestpracticesolutionsandwillbeabletofurtherdevelopyourskills.AtInfosysConsultingyouwilldiscoveratrulyglobalculturethatembracesdiversityatalllevels,workingwithhighlydedicatedandmotivatedcolleagues,acooperativeworkenvironmentandinterestingtrainingopportunities.
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📌 Business Analyst - Health Insurance And Claims (New South Wales)
🏢 Infosys
📍 New South Wales