Hotel Guest Service Agent | The Star Residences
Job no:
******
Work type:
Permanent Part Time
Location:
Gold Coast
Categories:
Hotels
Join The Star Gold Coast as a
Hotel Guest Service Agent
in The Star Residences, where you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests.
From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.
The Star Gold Coast
has been the heart of the Gold Coast to live, work and play for over 40 years.
As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.
Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.
What we can offer you
Complimentary meal on site every day including hot meals, sandwich bar and more
Uniform launtered and ready for you daily on property
Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
Discounted parking available
Up to 30% discounts across award our winning restaurants and accommodation
An organisation that values diversity, teamwork and being your best self
Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
Endless career growth and opportunities to learn and develop your career




What we are looking for
Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
Ability to work effectively in a fast-paced environment while maintaining composure and professionalism
Robust problem-solving skills and the ability to think on your feet to resolve guest issues promptly.
Proficiency in computer systems and databases used for guest management (Opera highly regarded)
Flexibility to work varying shifts, including weekends and holidays
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia's First Nations Peoples, and people with disabilities.
Veterans are also encouraged to apply.
It's your time to SHINE!
Advertised:
07 Aug **** E. Australia Standard Time
Applications close:
12 Aug **** E. Australia Standard Time
The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.
We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.
#J-*****-Ljbffr

📌 Hotel Guest Service Agent | The Star Residences (Gold Coast)
🏢 The Star Ent Group
📍 Gold Coast