Senior Operations Manager - NDIS Accommodation
Are you passionate about making a difference and driving positive outcomes?
Civic Disability Services is seeking a passionate and motivated individual to join Civic's Service Delivery Team in the position of
Senior Operations Manager
.
ABOUT THE OPPORTUNITY
Reporting to the General Manager Accommodation & Community, you will lead a significant portfolio of services, driving operational excellence, sustainable growth and high-quality outcomes for the people we support. You will provide strategic and operational leadership across service delivery, workforce capability, financial performance and risk management, ensuring services remain person-centred, compliant and aligned to Civic's vision and objectives.
This is a key leadership role where you will partner with senior leaders to implement strategy, lead change, foster innovation and build a high-performing culture that delivers exceptional outcomes for clients, employees and the organisation.
KEY RESPONSIBILITIES
Lead the performance, growth and sustainability of accommodation and community service portfolios.
Translate organisational strategy into operational plans and measurable outcomes.
Drive service growth, new service implementation and business development opportunities.
Lead workforce planning, capability development and performance management.
Strengthen stakeholder, community and referral networks.
Ensure strong governance, risk management and compliance practices.
Champion safeguarding, quality improvement and person-centred approaches.
Foster a culture of accountability, continuous improvement and innovation.
ESSENTIAL CRITERIA




You are a contemporary people leader with a strong track record of leading complex service operations and developing high-performing teams.
You will bring:
Senior operational leadership experience, ideally within disability, community or human services.
Experience leading large, multi-site or complex service portfolios.
Robust commercial acumen with the ability to balance service quality, workforce outcomes and financial performance.
Demonstrated success in driving growth, transformation and continuous improvement initiatives.
Sound knowledge of the NDIS, safeguarding requirements, quality standards and risk management frameworks.
Exceptional leadership, stakeholder engagement and communication skills.
A commitment to person-centred service delivery and Civic's values
ABOUT CIVIC
Our vision of
Human Potential, Realised
is about striving to create a society where people have the opportunity to achieve their goals and participate as a valued member of the community. At Civic, you will have the opportunity to
realise your potential
by unleashing your talent and passion for social impact to change lives.
Our people are at the forefront of what we do and as such, are provided access to continuous learning,



are supported in working to their strengths and are encouraged to stretch and continue to develop in their careers.
We embrace when our employees are courageous and have new ideas about how we can do things differently that enhance both employees and clients' lives.
Not only do we offer flexible working, not-for-profit salary packaging, access to discounted private health insurance and Fitness Passport, an employee assistance program and an onsite café at Head Office but, we have a professional, family-friendly culture where everyone belongs.
Successful applicants are subject to ID, police and qualification checks and must also hold current Working with Children and NDIS Worker Screening Checks.
Civic provides a range of individualised supports to complete everyday personal activities, thereby assisting in the transition to more independent living. Experienced Civic staff use a Person Centred Active Support (PCAS) approach with a range of living activities.
Do you need assistance with day-to-day personal activities?
Civic can provide help with dressing, feeding, toileting, administration and monitoring of medicines. We can provide support with shopping, domestic assistance, gardening and home maintenance services and other day-to-day tasks.
We can assist with activities like:
Personal hygiene
Bathroom assistance
Eating and drinking
Mobility and transferring
Administration of medicines
Home help
Attending medical appointments
Weight management including personal training
Use of aids and appliances
Other day-to-day tasks
Source: This is an extract from the company's own website.
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📌 Senior Operations Manager - Ndis Accommodation (New South Wales)
🏢 @
📍 New South Wales