Bring your customer service or call centre experience to a dynamic team
Deliver outstanding customer experiences and solve customer challenges daily
Grow your skills and career within a supportive and successful organisation
About the Role
We're looking for an enthusiastic and customer-focused
Customer Service Officer
to join our team based in
Ingleburn
.
This role is ideal for someone with a strong background in
customer service or call centre environments
who enjoys helping customers, solving problems, and delivering exceptional service. You'll be the first point of contact for customers, managing enquiries, processing orders, and ensuring every interaction leaves a positive impression.
If you're passionate about customer experience, thrive in a busy environment, and enjoy working as part of a supportive team, we'd love to hear from you.
Key Responsibilities
Handle a high volume of inbound customer enquiries via phone and email
Deliver professional, friendly, and solution-focused customer service
Process customer orders accurately and efficiently
Provide product and order-related information to customers
Proactively assist customers with delivery updates, stock availability, and lead times
Investigate and resolve customer enquiries, complaints, and returns promptly
Build strong relationships with customers through exceptional service and communication
Maintain accurate customer records and order information in SAP and CRM systems
Liaise with sales, logistics, and operations teams to ensure customer expectations are met
Identify opportunities to improve processes and enhance the customer experience
About You




You are a customer service skilled who genuinely enjoys helping people and creating positive customer experiences.
To be successful, you will have:
3-5 years' experience in a customer service, contact centre, or call centre role
Proven ability to manage a high volume of customer enquiries across multiple channels
Outstanding verbal and written communication skills
Strong problem-solving skills and the ability to handle complex customer issues confidently
Excellent attention to detail and experience managing customer orders
The ability to multitask and work effectively in a fast-paced environment
Experience using SAP, CRM systems, or other customer management platforms (highly regarded)
A positive attitude, strong team focus, and commitment to customer satisfaction
Why Join CSR?
Collaborative, supportive leadership
with an open-door policy.
Career growth opportunities
within a leading national business.
Strong work-life balance
, with a supportive and collaborative team culture.
Rewarding career
with on-the-job learning, development, and upskilling opportunities within and across our brands
Supportive and team-oriented culture
that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.




Attractive salary and benefits
, including access to exclusive discounts and offers.
Enjoy a dynamic, site-based role
where no two days are the same.
How to Apply:
Just click on the
Apply for this job
button.
If you're passionate about delivering outstanding customer experiences and have a strong call centre or customer service background, we'd love to hear from you.
At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal chance for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
To find out more about us, visitwww.csr.com.au
We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.
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📌 Customer Service Officer - Ingleburn (New South Wales)
🏢 Csr
📍 New South Wales