About the Company
Our client is a well-established technology business within the payments sector, providing innovative payment processing, point-of-sale and commerce solutions to businesses across Australia.
About the Role
We're looking for a Technical Device Support Specialist to provide advanced technical support across a suite of payment and point-of-sale products.
This is a hands-on role where you'll be responsible for completing end-to-end installations, configuring devices, troubleshooting technical issues and providing ongoing support both remotely and on-site.
Working closely with customers and internal teams, you'll ensure solutions are implemented successfully, resolve complex technical issues and deliver a high level of customer service. You'll also develop expertise across the product suite, contribute to training materials and documentation, and support continuous improvement initiatives.
As a customer-facing representative, you'll be expected to maintain a professional approach at all times while delivering an exceptional customer experience.
Key Responsibilities
Install, configure and support payment terminals and point-of-sale solutions.
Provide advanced technical support both remotely and on-site.
Troubleshoot and resolve complex hardware and software issues.




Work closely with customers and internal stakeholders to deliver successful implementations.
Maintain accurate documentation, user guides and standard operating procedures.
Meet service level agreements (SLAs) and customer service KPIs.
Contribute to continuous improvement across technical support processes.
Travel to customer sites as required and provide flexible support when needed to meet customer requirements.
About You
2+ years' experience in technical support, device support or IT helpdesk, with experience troubleshooting hardware and software.
Solid customer service and communication skills, with the ability to support both technical and non-technical users.
Excellent troubleshooting and problem-solving skills.
Highly organised, with the ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
A proactive approach to learning new technologies, systems and devices, with the ability to work independently and as part of a team.
Experience supporting payment terminals, point-of-sale (POS) systems or other hardware devices is highly regarded.
Finer Details
Sydney CBD
On-site role with travel to client sites (all work-related travel is covered)
$85,000-$90,000+Super
Permanent Full Time
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📌 Technical Support Specialist | Payments (New South Wales)
🏢 Keegan Adams Recruitment
📍 New South Wales