Key role within the Senior Leadership Team - Exec level package
The Opportunity
Own the network. Elevate performance. Shape what's next.
A significant senior leadership role with
full ownership, clear accountability and scope to influence outcomes
across a national 'specialty' retail network
Join a business where customers are
highly engaged and deeply connected to the product category
Lead the evolution of a
service-led retail model
, where team capability and customer experience are key differentiators
Be empowered to
lift capability, improve consistency and embed a high-performance, customer-first culture
Build on strong foundations, bringing greater
structure, alignment and performance discipline
to support the next phase of growth
Your role
End-to-end accountability for
sales, margin, costs and overall network performance
Leadership of
4 Area Managers
and capability across the store network
Development and execution of a
transparent retail strategy aligned to business objectives
Uplift of
in-store execution, service standards and customer experience
Embedding teams as
trusted advisors delivering tailored, needs-based solutions
Optimisation of
systems, processes and operating rhythms
to improve efficiency and scalability
Cross-functional alignment across
marketing, product and supply chain
Driving
performance improvement, store turnaround and network optimisation
Building a culture of
accountability, ownership and continuous improvement
Your Leadership & Style
Leads through a
layered leadership structure
, empowering Area Managers to deliver results
Balances
commercial discipline with a genuine commitment to customer experience and service quality
Builds teams that are
engaged, knowledgeable and confident in delivering tailored solutions to customers
Creates clarity in environments that may lack structure,



establishing
disciplined yet practical ways of working
Drives performance while maintaining a strong focus on
people, engagement and retention
Is This You?
Proven experience operating at
Head of Retail, GM Operations, National Operations Manager or equivalent level
within a multi-site retail environment
Leadership of
geographically dispersed store networks
through a layer of senior leaders (e.g. Area/State Managers)
A background in
specialty or service-led retail
, where customer engagement, product knowledge and service quality drive performance
Demonstrated ownership of a
meaningful P&L;
— with accountability for sales, margin, cost control and overall network profitability
A track record of
lifting underperforming stores and scaling high-performing ones
through clear operational levers
Experience building capability at scale —
coaching leaders, developing succession pipelines, and embedding consistent ways of working across a network
Strong commercial instinct, with the ability to interpret data, identify opportunities, and
translate insight into action at store level
Confidence operating in both
structured and evolving environments
, where you've improved systems, processes and operating rhythms
Exposure to
cross-functional leadership
, partnering with marketing, merchandise, supply chain or digital to drive aligned outcomes
High emotional intelligence, with the ability to
influence senior stakeholders and build credibility quickly across all levels of the business
If this sounds like you, apply ASAP, or for further queries, please contact
Gabby Symons – Managing Director, People Equity,
******, ******** ***
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📌 Key Role Within The Senior Leadership Team - Exec Level Package (Melbourne)
🏢 People Equity
📍 Melbourne