Guest Service Agent | Ardo
Are you passionate about providing exceptional customer experiences? Do you have a warm and welcoming personality that leaves a lasting impression on guests?
We are seeking a Guest Service Agent to join our Hotel Front Office team in a permanent part time capacity, to ensure each, and every guest has a memorable experience.
AboutArdo
Ardo is the epitome of North Queensland luxury. Located in Townsville, on the edge of the Coral Seathehotelfeatures five-star accommodation, two Chef-hatted restaurants, and an iconic rooftop pool and bar.The property is part of The Ville Resort-Casino precinct,theregion's premier destination for dining, entertainment, and leisure.
As part of our team,you'llhelp us deliver a stay like no other in a place like no other. A place for our guests to relax, recharge, drink and dine, and appreciate the spoils of an unexpected paradise.You'llbe joining the best and brightest talent in tourism,hospitality,andgaming tocreate exceptional experiences every day.
About the role
As a Guest Service Agent, you will be part of our team representing the face of our brand and play a vital role in creating memorable and enjoyable experiences for all guests. You will be solutions focussed with a professional, calm manner, resolving concerns that may occur, all while delivering an outstanding experience for our guests.
About You
To be successful in this role you will ideally have:
Previous experience in a Front Office Guest Services role is preferred
Demonstrated professionalism with the ability to remain calm and composed in high-pressure situations
Exceptional communication and interpersonal skills




Strong computer literacy skills, experience with a property management system, in particular Opera Cloud would be advantageous
Demonstrated ability to multitask in a dynamic, fast-paced environment
Ability to work a rotating roster including nights, weekends and public holidays
What we offer
Competitive pay
Uniforms supplied and laundered daily
Generous discounts on accommodation and dining across the precinct
Access tospecial offerswith our corporate partners
Career pathways with Morris Group businesses all over Australia and abroad
Support via our Employee Assistance Program
About Morris Group
Ardo and The Ville Resort-Casino precinctarepart of Morris Group:an independent, family-run businessoperatinga collection of iconic Australian experiences. With businesses in tourism, hospitality, aviation, and technology,we'reon a mission to make a positive impact doing work we love.
From luxury resorts and lodges to urban beer gardens, elevated dining experiences, and superyacht adventures; everything we do is inspired by our love for good company and the great outdoors.
OurValues
At The Ville,Ardoand TECCwe create memorable experiences for our customers. Wefoster a energetic and thriving entertainment precinctthat brings people together.As a team ourcorevalues are all abouttheVIIBES: Vibrant,Integrity, Innovation, Belonging, Excellence, and Service with Care.
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📌 Guest Service Agent (Townsville)
🏢 The Ville
📍 Townsville