Security Clearance: Baseline Clearance (minimum)
Length of Contract: 6 months (prospect for a permanent position)
The role closes on 7/09/2026
Overview
You'll become part of a modern SIAM (Service Integration and Management) team responsible for delivering exceptional ICT services across multiple client environments.
Working closely with our CIO/CISO, developers, project teams and client stakeholders, you'll manage incidents, service requests, Microsoft cloud environments and enterprise applications while helping drive continual service improvement.
Strategic Executive Solutions Pty Ltd is seeking an experienced System Administrator / Service Desk Engineer to join our rapidly growing HapticHIVETM Service Desk team in Canberra.
This is not your typical Service Desk role.
You'll work across enterprise Microsoft cloud environments, AI-enabled automation, Azure infrastructure, Governance, Risk & Compliance platforms, and integrated digital ecosystems supporting both Strategic Executive Solutions and our government and commercial clients.
If you enjoy solving complex technical challenges, working across multiple technologies, and helping organisations modernise their ICT environments, we'd love to hear from you.
About Us
Strategic Executive Solutions delivers enterprise ICT managed services, digital transformation, Service Integration and Management (SIAM), governance, cybersecurity, AI-enabled automation and software development.
Microsoft 365
Microsoft Planner Premium
SharePoint Online
Power Platform
Governance, Risk & Compliance (GRC)
ESG Platforms
API & MCP Integrations
We're expanding our Canberra-based Service Desk to support our internal operations and multiple enterprise client environments.
What You'll Be Doing
Service Desk & ITSM
Provide Level 2 and Level 3 technical support.
Manage incidents through to successful resolution.
Coordinate service requests using Microsoft Planner Premium and HapticHIVETM Service Desk.
Support change, release and problem management.




Perform root cause analysis.
Maintain knowledge articles and technical documentation.
Monitor SLA performance.
Microsoft 365 Administration
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive
Microsoft Planner Premium
Microsoft Lists
Microsoft Forms
Power Automate
Power Apps
Virtual Machines
Networking
Backup
Azure Security Centre
Key Vault
Resource Groups
Infrastructure Support
Windows Server
Active Directory
DNS
DHCP
Group Policy
Hyper-V
VMware (desirable)
VPN technologies
Remote access
Patch management
Enterprise Applications
Microsoft Power Platform
API integrations
MCP integrations
You'll work within an enterprise Service Integration and Management framework by:
Participating in CAB meetings
Supporting governance reporting
Monitoring operational performance
Improving service processes
Assisting transition of recent services into production
We're Looking For Someone Who Has
Minimum 3 years' experience in a System Administrator or ICT Support role
Australian Government Baseline Security Clearance (minimum)
ITIL or ITSM knowledge
Highly Desirable
Experience with:
Microsoft Planner Premium
SharePoint Online
Power Platform
API integrations
MCP integrations
Managed Service Providers (MSP)
Power BI
Zero Trust security architectures
Qualifications
Current Microsoft certifications relevant to Microsoft 365 or Azure
Minimum three years Government or industry ICT experience
Highly Regarded
Diploma or Bachelor's degree in Information Technology or Computer Science
Microsoft 365 Certified: Administrator Expert
ITIL Foundation v4




Azure Security Engineer (AZ-500)
CompTIA Security+
CISSP
What We Offer
Salary from
$120,000 + Superannuation + certification package
Professional certification package
Security clearance support and uplift
Exposure to enterprise Microsoft cloud technologies
Work on AI, automation, and digital transformation projects
Career progression into Client Delivery, Cloud Engineering, Cyber Security, Architecture or SIAM leadership roles
Opportunity to work across innovative enterprise digital ecosystems
Employment Conditions
Current Baseline Security Clearance (minimum)
NV1 or higher highly regarded
Full-time onsite position in Canberra
National travel as required
Participation in an after-hours support roster
National Police Check
Why Join Us?
At Strategic Executive Solutions, you'll be helping build Australia's next generation of enterprise digital ecosystems.
From Microsoft Azure and Microsoft 365 to AI-enabled automation, Governance, Risk & Compliance, Service Integration and Management, and our innovative HapticHIVETM platform, you'll work with technologies that are shaping the future of enterprise ICT.
If you're passionate about technology, thrive in a collaborative environment and enjoy solving complex challenges, we'd love to hear from you.
SFIA Skills Sought:
The provision of specialist expertise to facilitate and execute the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software.
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
We warmly welcome applications from individuals of all backgrounds, including First Nations Australians, Australian Defence Force and First Responder veterans, women in STEM, and people of all abilities, including those registered with the NDIS.
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