Join a national leader in cleaning and hygiene solutions.
Abco Products
is a leading national supplier of cleaning and hygiene products, proudly serving a diverse range of clients across Australia and New Zealand. We're currently seeking an
experienced and enthusiastic Customer Service Representative
to join our growing team based in Prestons, NSW.
If you're a motivated team player with a positive attitude, strong sense of loyalty, and a genuine commitment to delivering exceptional service, this is the opportunity for you. At Abco, you'll find a
supportive team culture
, professional development, and
genuine career growth
opportunities.
About the Role
As a
Customer Service Representative
, your primary focus will be to provide outstanding support to our clients after they come on board through our Sales Team. You'll ensure each customer enjoys a seamless experience — one that not only meets their needs but exceeds expectations.
This role is fast-paced and varied, requiring excellent communication, problem-solving skills, and attention to detail. You'll be the bridge between our customers, sales team, and operations — ensuring that every interaction reinforces Abco's reputation for excellence.
Key Responsibilities
Process customer orders accurately and efficiently
Handle inbound phone and email inquiries with professionalism and care
Track and manage sales orders to ensure our 24-hour dispatch promise is met
Manage and respond to live chat queries through our website
Proactively resolve customer issues and complaints
Keep clients informed on changes to order ETAs, backorders,



and related updates
Follow up with suppliers regarding purchase orders
Prepare and send quotes, then follow up to convert opportunities into orders
Review and record special pricing arrangements
Drive revenue through upselling and cross-selling opportunities
Conduct proactive telesales calls as required
About You
To succeed in this role, you will bring:
Experience in a customer service or account support role (B2B preferred)
Excellent verbal and written communication skills
Solid attention to detail and time management abilities
The ability to work independently
Confidence using CRM or ERP systems (experience with Pronto is an advantage)
A proactive, "can-do" approach and a passion for delivering great customer outcomes
Our Core Values
At Abco, our culture is guided by four core values that shape the way we work and grow together:
We Not I
– Be a team player and collaborate for shared success
Fast Fix
– Resolve issues effectively and efficiently the first time
Own It
– Take accountability and see tasks through to completion
Always Hungry
– Strive for continuous improvement and growth
Why Join Abco?
We believe in rewarding our team for their contribution to our success. That's why we offer participation in our Growth by Sharing (GBS) program — a company-wide bonus initiative that shares a percentage of profits earned above our targets with
all
team members.
There's no cap — when Abco wins, you win. GBS fosters a culture of ownership, teamwork, and shared success across every part of the business.
#J-*****-Ljbffr

📌 Customer Service Representative (New South Wales)
🏢 Abco Products
📍 New South Wales