Part-Time - Operations Administrator (Training & Customer Service)
Join the team at WorkSafe Connect
Are you looking for a part-time administration role where your mornings are productive, your afternoons are free, and your work genuinely makes a difference?
WorkSafe Connect is seeking a proactive and highly organised
Part-Time Operations Administrator
to join our Brisbane team. This role is ideal for someone who enjoys variety, values being part of a supportive team and is available for early morning starts.
ABOUT WORKSAFE CONNECT
WorkSafe Connect is a Queensland-based Registered Training Organisation (RTO) with almost 20 years' experience delivering practical workplace safety training. We work with organisations across the resources, construction, manufacturing and government sectors, delivering training from our Brisbane and Townsville facilities, as well as onsite throughout Queensland.
Our focus is simple—
Outcomes Matter
. We believe training should create safer workplaces and real capability, not simply tick a compliance box.
ABOUT THE ROLE
As our Part-Time Operations Administrator, you will help ensure the smooth day-to-day running of our Brisbane training centre.
You will be the first point of contact for participants and clients while also supporting our training operations through a range of administrative and operational tasks.
This is a hands-on role requiring excellent organisation, attention to detail and the ability to confidently manage multiple priorities throughout the day.
The position is offered on a part-time basis, working
Monday to Thursday
.
Due to our training schedule, early morning starts are essential.
WORKING HOURS
Monday to Thursday
Start time of
6:00am or 6:30am
, depending on the day
Minimum shift length of
four hours per day




Additional hours may be available depending on operational requirements and your availability
The start times are fixed and are an essential requirement of the role. We are, however, happy to work with the successful applicant on finish times where possible.
KEY RESPONSIBILITIES
Customer Service and Participant Support
Welcome participants and create a positive first impression
Assist participants with accessing our online Learner Portal
Direct participants to training rooms and answer general enquiries
Answer incoming phone calls and respond professionally to client enquiries
Provide information about our training courses and services
Manage and direct enquiries to the appropriate team members
Training Administration
Prepare and print participant course materials
Audit completed training paperwork against internal quality checklists
Enter participant information and results into our Student Management System
Scan and electronically archive training records
Provide general administrative support to the operations team
Operations and Facilities Support
Help maintain a professional and welcoming training environment
Occasionally use the company vehicle to collect mail and training materials
Assist with general operational tasks that support the smooth delivery of training
ABOUT YOU
We are looking for someone who enjoys being organised, takes pride in accuracy and genuinely enjoys helping people.




You will be successful in this role if you:
Are looking for a stable, long-term part-time role
Can reliably commit to early morning starts from Monday to Thursday
Have previous experience in administration and customer service
Have excellent organisational and time-management skills
Are confident managing multiple tasks, frequent interruptions and changing priorities throughout the day
Have exceptional attention to detail and enjoy working accurately
Communicate professionally over the phone and in person
Are confident using Microsoft Office, particularly Outlook and Word
Enjoy learning new systems and processes
Enjoy working as part of a small, supportive team where everyone contributes
Are reliable, dependable and take ownership of your work
Hold a current Australian driver's licence
Are over 21 years of age, as required for company vehicle insurance
THE ENVIRONMENT
This role suits someone who enjoys a busy, structured workplace.
Although the day includes regular participant enquiries, phone calls and changing priorities, the office itself is generally calm and focused. Everyone is committed to their work, so there are often quiet periods where people are concentrating on their tasks.
If you enjoy working independently while being part of a supportive team, you will fit in well here.
WHAT'S ON OFFER
Permanent part-time position
Flexible finish times where operationally possible
Interesting work across customer service, administration and operations
Supportive and friendly team
Ongoing professional development
Convenient Salisbury location
Chance to make a genuine contribution to workplace safety across Queensland
Note
: This description has been reformatted for accessibility and clarity.
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📌 Part-Time - Operations Administrator (Training & Customer Service) (Queensland)
🏢 WorkSafe Connect
📍 Queensland